Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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Location
Reviews
9 / 10
lovely apartment in a nice local neighborhood. I would recommend it.
Spacious apartment, clean, easy access to downtown Florence and public transport. Close to big grocery store and restaurants. kitchen quite big so easy to make a meal. Nice local neighborhood with hardly any tourists which was great. I recommend it!
Can be a little noisy at night staying right on the tramline, but I think perhaps we are not used to living in a city.
9 / 10
Lovely apartment
A beautiful apartment in a more traditional style. Good sized rooms and the furnishings were very comfortable. The kitchen is excellent.
The location is a little away from the centre, but is right on the tram route so getting in and out of Florence was simple.
Our host was very friendly and welcoming.
Only relatively cool water available for showering - a minor issue as the weather was very hot during the days.
Some of the finishes were a little worn and could do with repair, but these were minor.
2 / 10
Repeated service failures ending in a frightening security incident & complete lack of guest support
I rarely write negative reviews, but our stay at the property was marked by a sequence of failures and security incident that forced us to leave earlier.
We booked the apartment because of the high “cleanliness rating”. My daughter is celiac & having a clean kitchen where we could safely prepare gluten-free meals was one of the main reasons we chose this property.
Check-in lasted was quick - we received almost no information: no info about the boiler, the washing machine, or Florence's rubbish disposal system. We were not even given the electronic device required to open the communal rubbish bins or told how they operate.
The following day there was no hot water. Resolving this took all day & involved contacting 3 different members of staff, remote troubleshooting & even asking us to reboot the boiler ourselves, before a technician was finally sent. He was great, but the customer service process was slow and fragmented. We also reported broken ironing board, yet instead of replacing it, we were simply advised to use an extension lead and iron on the bed.
Once Genteel realised they had failed to provide the rubbish bin access device at check-in, I expected someone to bring it the same day (3rd day of our arrival). Instead, we were told nothing could be done until Monday because it was the weekend! We spent the entire weekend without any way to dispose of our rubbish. In temperatures approaching 40°C we had to store waste in the freezer to maintain basic hygiene. The replacement device was only delivered on Monday afternoon - and only after I contacted Scott again. The apartment cleanliness was not good. Blood stains on the bed headboard & curtains, full bathroom bin, breadcrumbs in the oven, insects in the kitchen, a stained mattress with hair and dead insects beneath the bedding. Refusing to spend our holiday waiting for cleaners, we cleaned the apartment ourselves.
Despite everything, we remained positive & polite. Then came the incident that ended our stay.
After Scott specifically asked us to provide honest feedback "so improvements could be made for future guests", I sent him a detailed summary with photos/videos. He sent long reply, informed me that, for example, that mattress was cleaned in Feb (!?) & that he had forwarded my comments and photographs to the cleaning team. Within minutes our apartment door was struck with such force that it shook violently & part of it was displaced inwards. We heard someone running down the stairs.
I cannot say who was responsible, and I make no allegation that it was connected to my complaint. However, the timing was deeply disturbing.
What happened afterwards was more disturbing. Nobody came to inspect the damage. Nobody checked on our welfare. Nobody offered to relocate us or provide any reassurance. We were simply told there was little that could be done and that no alternative apartment was available.
My daughter was terrified. So were we.
We packed our belongings and left the apartment with 3 nights remaining, lost the groceries we had bought for gluten-free cooking, found a hotel at short notice & spent the rest of our holiday eating in restaurants.
Genteel claimed we left because of cleanliness issues. We did not argue! We were afraid! For the record, we left because we no longer felt safe & because Genteel's duty of care failed when it mattered most.
Genteel refunded 2 nights' cost, however, not the 3rd night & all the additional costs we incurred as a result of having to relocate. We also wrote directly to Genteel's GM & Operations Director requesting an executive review. Despite the seriousness of the issues raised, we have received no response. I have travelled extensively but this is the first time I have ever left accommodation early because I no longer felt safe.
10 / 10
Tökéletes szállás Firenzében
3 éjszakát töltöttünk Firenzeben, a szállás nagyon szép, tágas és tiszta volt. Jó az elhelyezkedése, villamos, bolt sétatávolságra. Parkolni az utcán tudtunk, 1 EUR/óráért, és mindig találtunk a közeli utcákban szabad helyet. Nagyon jól éreztük magunkat, ha mégegyszer Firenzében jarunk, szivesen szállunk meg ugyanitt.
Az apartman mellett megy a villamos, ami este kicsit hangos es zavaró volt.
Spacious apartment, clean, easy access to downtown Florence and public transport. Close to big grocery store and restaurants. kitchen quite big so easy to make a meal. Nice local neighborhood with hardly any tourists which was great. I recommend it!
Can be a little noisy at night staying right on the tramline, but I think perhaps we are not used to living in a city.
9 / 10Outstanding·Aug 2026
A beautiful apartment in a more traditional style. Good sized rooms and the furnishings were very comfortable. The kitchen is excellent.
The location is a little away from the centre, but is right on the tram route so getting in and out of Florence was simple.
Our host was very friendly and welcoming.
Only relatively cool water available for showering - a minor issue as the weather was very hot during the days.
Some of the finishes were a little worn and could do with repair, but these were minor.
10 / 10Outstanding·Aug 2026
Всё было чётко, все фото соответствуют ожиданиям. Это очень атмосферное место. Дом исторический, но квартира в прекрасном состоянии. Представитель ждала нас в квартире, объяснила как пользоваться техникой, была очень позитивна и тактична. Рядом с домом есть бесплатные парковочные места для авто, остановка трамвая и большой супермаркет COOP.FI До центра Флоренции удобно добираться на трамвае.
Мне было немного неудобно, что мы не смогли самостоятельно вынести мусор, т.к. городские мусорки рядом с домом закрыты на ключ.
10 / 10Outstanding·Jul 2026
Apparemment très lumineux et fonctionnel.
Très bien placé, une belle décoration.
Parking is not specified as an available amenity at Genteel Home Vittorio Emanuele. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Genteel Home Vittorio Emanuele pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Genteel Home Vittorio Emanuele?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, balcony/terrace, and wifi/internet.
"3 éjszakát töltöttünk Firenzeben, a szállás nagyon szép, tágas és tiszta volt. Jó az elhelyezkedése, villamos, bolt sétatávolságra. Parkolni az utcán tudtunk, 1 EUR/óráért, és mindig találtunk a közel..."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Fire alarm
Fire extinguisher
Map of Florence
Ratings and reviews
9.4 / 10
Outstanding(29 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2026
Spacious apartment, clean, easy access to downtown Florence and public transport. Close to big grocery store and restaurants. kitchen quite big so easy to make a meal. Nice local neighborhood with hardly any tourists which was great. I recommend it!
Can be a little noisy at night staying right on the tramline, but I think perhaps we are not used to living in a city.
9 / 10Outstanding·Aug 2026
A beautiful apartment in a more traditional style. Good sized rooms and the furnishings were very comfortable. The kitchen is excellent.
The location is a little away from the centre, but is right on the tram route so getting in and out of Florence was simple.
Our host was very friendly and welcoming.
Only relatively cool water available for showering - a minor issue as the weather was very hot during the days.
Some of the finishes were a little worn and could do with repair, but these were minor.
10 / 10Outstanding·Aug 2026
Всё было чётко, все фото соответствуют ожиданиям. Это очень атмосферное место. Дом исторический, но квартира в прекрасном состоянии. Представитель ждала нас в квартире, объяснила как пользоваться техникой, была очень позитивна и тактична. Рядом с домом есть бесплатные парковочные места для авто, остановка трамвая и большой супермаркет COOP.FI До центра Флоренции удобно добираться на трамвае.
Мне было немного неудобно, что мы не смогли самостоятельно вынести мусор, т.к. городские мусорки рядом с домом закрыты на ключ.
10 / 10Outstanding·Jul 2026
Apparemment très lumineux et fonctionnel.
Très bien placé, une belle décoration.
$$$$
Top rated by guests
9.4Outstanding
(29 Ratings)
"3 éjszakát töltöttünk Firenzeben, a szállás nagyon szép, tágas és tiszta volt. Jó az elhelyezkedése, villamos, bolt sétatávolságra. Parkolni az utcán tudtunk, 1 EUR/óráért, és mindig találtunk a közel..."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Florence
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Fire alarm
Fire extinguisher
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Genteel Home Vittorio Emanuele. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Genteel Home Vittorio Emanuele pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Genteel Home Vittorio Emanuele?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, balcony/terrace, and wifi/internet.
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