If I could give this hotel zero stars, I would.
This was by far the worst hotel experience I have had in all my years of travelling in Japan. The shower either had no water at all or only ice-cold water, and the water completely cut off while I was washing my hair.
The room smelled disgusting and was clearly not cleaned properly. There was hair on the bed, the bathroom was dirty, the wallpaper was peeling, and the sink did not work properly. There were insects in the room, including a cockroach right next to the bed.
The service was terrible from start to finish. There was no welcoming atmosphere whatsoever, and the staff did not offer any assistance with luggage despite the many stairs. The front desk was also not English-friendly. Communication was difficult, and we were spoken to in Chinese despite not requesting it. Overall, there was completely no customer service.
The food was awful—dry, cold, and very disappointing. Not filling either.
The family bath had clearly not been cleaned properly, as there was a used Band-Aid left behind by a previous guest, which was absolutely disgusting. The hot spring itself was dirty, had algae in it, and was not even hot. It certainly did not feel like a proper hot spring experience.
The door to the room was extremely difficult to open, and the steep road leading to the hotel is unsuitable for large vehicles.
Overall, the hotel was dirty, poorly maintained, overpriced, and offered an extremely disappointing experience.
5 / 10
perfect
2 / 10
The room looks very run-down and jam packed if travelling in a group of 4. Food quality would be best described as unimpressive considering how much we paid for this accommodation. Onsen is ok but definitely avoid the foot massage machine on 1/F, which was found full of dust and dead skins of other people. Ew!
10 / 10
The two of us stayed at ryokan Reimei at the end of March and we booked the reimei room with an open bath. We had the best experience ever. We could go in for a dip whenever we felt like it. The shower is on the outside with the open bath and the coldness of the weather wasn’t a problem for us since the water of the shower was quite warm and you jump into the onsen right after… (I see lots of comments complaining about that). Dinner/breakfast service time and shuttle bus leaving time was chosen at checkin, we could choose between the times that were convenient for us. The dinner and breakfast were not true kaiseki but it was still delicious and fulfilling. We also brought some pudding from downtown before going to our ryokan and I definitely recommend doing that as there’s no dessert component in the dinner kaiseki. This is not our first ryokan and having an open air bath definitely made the experience 10000 times better!!! We will definitely choose the same room again if we’re coming back to yufuin!!
The two of us stayed at ryokan Reimei at the end of March and we booked the reimei room with an open bath. We had the best experience ever. We could go in for a dip whenever we felt like it. The shower is on the outside with the open bath and the coldness of the weather wasn’t a problem for us since the water of the shower was quite warm and you jump into the onsen right after… (I see lots of comments complaining about that). Dinner/breakfast service time and shuttle bus leaving time was chosen at checkin, we could choose between the times that were convenient for us. The dinner and breakfast were not true kaiseki but it was still delicious and fulfilling. We also brought some pudding from downtown before going to our ryokan and I definitely recommend doing that as there’s no dessert component in the dinner kaiseki. This is not our first ryokan and having an open air bath definitely made the experience 10000 times better!!! We will definitely choose the same room again if we’re coming back to yufuin!!
8 / 10Excellent·Feb 2025
Heater was very noisy hard to sleep. Location is hard to get to only by car
10 / 10Outstanding·Oct 2023
Everything about staying here was great! I only speak English and Korean and the staff were extremely helpful and accommodating! Especially the manager at the front desk. I got to meet and have simple conversations with the staff. Even the ones that only speak Japanese. They were all friendly and kind regardless of language barriers. The bathrooms, bedrooms, and onsen were very clean and comfortable. The meals were delicious and well timed. I will definitely be back and I am even thinking about coming back for my honeymoon!
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and free WiFi, as well as an LCD TV and a bidet. Other amenities include towels, slippers, multilingual staff, and luggage storage.
Amenities
Air conditioning
Non-smoking
TV
Refrigerator
WiFi/Internet
No pets allowed
Free toiletries
Towels
Safe
Hairdryer
FAQs
Is parking included with this ryokan?
Parking is not specified as an available amenity at Ryokan Reimei. For more information, we encourage you to contact the property about where to park.
Is there a pool at this ryokan?
We didn’t find pool listed as an amenity for this ryokan. It may be worth double checking if a pool is important for your stay.
Is Ryokan Reimei pet friendly?
Unfortunately, this ryokan is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Ryokan Reimei?
We found 10 amenities for this rental. This includes air conditioning, non-smoking, tv, refrigerator, and wifi/internet.
"The two of us stayed at ryokan Reimei at the end of March and we booked the reimei room with an open bath. We had the best experience ever. We could go in for a dip whenever we felt like it. The showe..."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this ryokan rental
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and free WiFi, as well as an LCD TV and a bidet. Other amenities include towels, slippers, multilingual staff, and luggage storage.
The two of us stayed at ryokan Reimei at the end of March and we booked the reimei room with an open bath. We had the best experience ever. We could go in for a dip whenever we felt like it. The shower is on the outside with the open bath and the coldness of the weather wasn’t a problem for us since the water of the shower was quite warm and you jump into the onsen right after… (I see lots of comments complaining about that). Dinner/breakfast service time and shuttle bus leaving time was chosen at checkin, we could choose between the times that were convenient for us. The dinner and breakfast were not true kaiseki but it was still delicious and fulfilling. We also brought some pudding from downtown before going to our ryokan and I definitely recommend doing that as there’s no dessert component in the dinner kaiseki. This is not our first ryokan and having an open air bath definitely made the experience 10000 times better!!! We will definitely choose the same room again if we’re coming back to yufuin!!
8 / 10Excellent·Feb 2025
Heater was very noisy hard to sleep. Location is hard to get to only by car
10 / 10Outstanding·Oct 2023
Everything about staying here was great! I only speak English and Korean and the staff were extremely helpful and accommodating! Especially the manager at the front desk. I got to meet and have simple conversations with the staff. Even the ones that only speak Japanese. They were all friendly and kind regardless of language barriers. The bathrooms, bedrooms, and onsen were very clean and comfortable. The meals were delicious and well timed. I will definitely be back and I am even thinking about coming back for my honeymoon!
5 / 10·Mar 2026
perfect
$$$$
Top rated by guests
8.2Excellent
(297 Ratings)
"The two of us stayed at ryokan Reimei at the end of March and we booked the reimei room with an open bath. We had the best experience ever. We could go in for a dip whenever we felt like it. The showe..."
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and free WiFi, as well as an LCD TV and a bidet. Other amenities include towels, slippers, multilingual staff, and luggage storage.
Amenities
Air conditioning
Non-smoking
TV
Refrigerator
WiFi/Internet
No pets allowed
Free toiletries
Towels
Safe
Hairdryer
FAQs
Is parking included with this ryokan?
Parking is not specified as an available amenity at Ryokan Reimei. For more information, we encourage you to contact the property about where to park.
Is there a pool at this ryokan?
We didn’t find pool listed as an amenity for this ryokan. It may be worth double checking if a pool is important for your stay.
Is Ryokan Reimei pet friendly?
Unfortunately, this ryokan is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Ryokan Reimei?
We found 10 amenities for this rental. This includes air conditioning, non-smoking, tv, refrigerator, and wifi/internet.
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