Details

Bed, Photo of the whole room, Bedroom, towels

Happy Family Apartments Incantesimo

7.6 / 10

Good(43 Ratings)

$$$$

Apartment in Genoa

6 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Location

city location on map

Reviews

1 / 10

Worst-managed property I have ever stayed in – a lesson in how to make guests feel unwelcome

City, Genua, not the apartment

I am writing this review in the hope that the real owner of the apartment will find out how their property is being managed, and also so potential guests know exactly what standard to expect. Communication with the management company is frustrating. They only contact you in situations where every sentence ends with: "if not, an extra fee will be charged". It starts with an extremely long and intrusive online check-in – entering all addresses, ID numbers, uploading ID photos, and even a selfie. For my group of 6 people, this took almost an hour. Then, despite providing all that information, you are asked for the same details again, such as your arrival time. I was asked for our arrival time three separate times, supposedly “to help us get into the apartment.” That was not true. It became almost clear that the company uses this information to sell extra hours in the apartment to previous guests for €30 total if they check out by 12:00 instead of the standard time. How do I know? Because when I said we would arrive at 22:30, they did not care how we were traveling, how we would get there, or if we needed directions – only the time. And this was a self check-in, so no one was actually waiting for us. Despite the mandatory online self check-in, within 24 hours we were told we had to go to their office in person and show all ID documents again. Only after my firm intervention was I exempted from doing this. The apartment has a dishwasher, but don’t count on using it – there is exactly one dishwasher tablet provided. There is also a washing machine, but again – you’ll need to bring your own laundry capsules. For six people staying five days, we were given only two rolls of toilet paper. From the very start, you’re forced to go shopping just to cover basic needs. If you don’t take the trash out – extra fee. If you don’t close the fridge door completely – extra fee. If you leave the apartment messy – extra fee. If you leave it “disorganized” – extra fee.

7 / 10

Modern apartment in a convenient location

Comfortable clean apartment close to everything.

Collecting keys was a bit tricky as office is in a gated building so we had to wait for someone to pick up the phone and come and let us in. Took a couple of phone calls and several text messages to coordinate.

8 / 10

Bien con matices

La ubicación, fantástica. Se puede ir andando a todas partes; hay sitios para comer cerca, regalitos, aperol, etc. La presión de la ducha. Hay aire acondicionado.

El reto mental para encontrar las llaves. Hay un bar y gente en la terraza y no se ven los cajetines con las llaves. Llamamos al teléfono de urgencias del apto., y, al final, conseguimos que viniera. Los camareros del bar encantadores, nos ayudaron, molestaron a los clientes para intentar coger las llaves y resulta que el cajetín, no funcionaba. Olía raro en el apartamento.

5 / 10

Appartamento bello e curato, scale del palazzo fatiscente è orribile

Appartamento ristrutturato e molto bello

scale del palazzo impraticabili

Photos

Bed, Photo of the whole room, Bedroom, towels

Bed, Coffee/tea facilities, Food and drinks, Drinks

Kitchen or kitchenette, Food and drinks, Dining area, Food

Photo of the whole room, Seating area, Bedroom

Bed, Photo of the whole room, Bedroom, bunk bed

Shower, Toilet, Bathroom

Bed, Photo of the whole room, Bedroom

Living room, Seating area, Dining area

See all properties

Happy Family Apartments Incantesimo

Bed, Photo of the whole room, Bedroom, towels

Bed, Coffee/tea facilities, Food and drinks, Drinks

Kitchen or kitchenette, Food and drinks, Dining area, Food

Photo of the whole room, Seating area, Bedroom

Bed, Photo of the whole room, Bedroom, bunk bed

Don't miss out! Price and availability may change

7.6 / 10

Good(43 Ratings)

Apartment in Genoa

6 guests · 2 bedrooms · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Comfortable Living

Amenities

Free WiFi/internet

Air conditioning

Non-smoking

Pets allowed

WiFi/Internet

Map of Genoa

city location on map

Ratings and reviews

7.6 / 10

Good(43 Ratings)

100% verified reviews

8 / 10Excellent·Sep 2026

La ubicación, fantástica. Se puede ir andando a todas partes; hay sitios para comer cerca, regalitos, aperol, etc. La presión de la ducha. Hay aire acondicionado.

El reto mental para encontrar las llaves. Hay un bar y gente en la terraza y no se ven los cajetines con las llaves. Llamamos al teléfono de urgencias del apto., y, al final, conseguimos que viniera. Los camareros del bar encantadores, nos ayudaron, molestaron a los clientes para intentar coger las llaves y resulta que el cajetín, no funcionaba. Olía raro en el apartamento.

9 / 10Outstanding·Jan 2026

Très bien situé dans le centre de Gênes, proche du port et des lieux de visite. Propre et calme. Nous avons passé une excellente semaine.

La cuisine séjour suffisait pour deux personnes. Un peu petit si plus nombreux.

8 / 10Excellent·Oct 2025

Emplacement Calme Appartement bien agencé

Les escaliers sont raides.

5 / 10·Jul 2026

Appartamento ristrutturato e molto bello

scale del palazzo impraticabili

$$$$

FAQs

Is parking included with this apartment?

Parking is not specified as an available amenity at Happy Family Apartments Incantesimo. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is Happy Family Apartments Incantesimo pet friendly?

Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Happy Family Apartments Incantesimo?

We found 5 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and wifi/internet.

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