Four Points by Sheraton Kunming, Downtown

Staffs

Although they have limited knowledge of English, the staff are courteous and tries their best to help.

Ms Zhou is very informative and helpful. The housekeeping team is spontaneous and attentive. They gave my daughters extra sweets and even a pair of child slippers.There fresh fruits everyday in the room. Well done New Era!

Location wise, it is 5 stars. It is close to everything. Plenty of food choices around, bank, movie theatre, hospital, shopping malls and massages. The overall cleanliness of this hotel is actually quite acceptable on international standard. The room itself and the bed and beddings are good but the bathroom really really needed upgrade. I can see that the housekeeping staff did clean the bathtub walls but the mildew stains are such eyesore. It is more like dated interior than cleanliness issue in the bathroom. Another thing that I found out about this hotel is, the central air-con will only be turned on when the temperature hit a certain degree. When I checked in my room, I founded the room a little hot then I asked the bellboy who is bringing in my luggage to turn on the air-con but he told me the air-con doesn’t work at this moment because the management felt it was not hot enough outside to turn on the central system. So for those who are from the north and from colder countries , prepare for hot temperature when you sleep. Front desk staff English is ok but the rest of the hotel staff are basically mandarin speaking. I happened to speak English, mandarin, Cantonese and French so I didn’t really have any problem staying here. Our room comes with buffet breakfas, breakfast food are mainly Chinese , a bit of toast and pastries plus water down coffee but for what I am paying for room rate, I think it is still not bad. Or else Starbucks is around the corner.