e are extremely disappointed with this stay and would like to request a full refund of the €363.27 we paid, because the accommodation has not met the standard reasonably represented by the Booking.com listing and we have experienced several serious problems.
From the moment we arrived, we encountered problems with the room:
• There were several mosquitoes inside the room. We had to kill them one by one and barely slept during our first night.
• We later discovered that the mosquito net/window was damaged and had a hole, which allowed mosquitoes to enter. The accommodation was advertised with mosquito protection, but the net provided to us was not in usable condition.
• The property gave us a chemical product to put inside the room to kill the mosquitoes. After using it, the room became extremely difficult to breathe in and we were coughing significantly. We therefore had an extremely unpleasant first night and were put in the position of having to choose between mosquitoes or staying in a room filled with an irritating chemical product.
• The room also has clear maintenance and quality problems. The bin is falling apart and the walls are badly painted. These problems were not apparent from the photographs on Booking.com, which gave us a significantly different impression of the condition of the accommodation.
• The shower is also in an unacceptable condition. The shower head is visibly dirty/disgusting, and the mechanism used to switch the water from the overhead shower to the handheld shower head is falling apart. This is another clear maintenance and hygiene issue that was not apparent from the Booking.com photographs.
We understand that this is not simply a matter of expecting a luxury hotel. The issue is that the actual condition of the accommodation and some of the facilities did not correspond to what was represented when we made the booking.
Booking.
10 / 10
Absolutely beautiful 🤩
Absolutely loved our stay, clean and beautiful 🤩
Walkable distance to most major restaurants.
Shout out to the host she was lovely throughout.
No complaints would highly recommend
9 / 10
Very good, well worth the money
Very good apartment, had everything we would want. Very modern, massive TV. Good location
Room a bit on the smaller side
8 / 10
Fijn voor een kort verblijf in Stone Town
Centrale ligging dicht bij het uitgaansleven van Stone Town. Leuke openlucht keuken bij het appartement.
Lawaaierige constructie werkzaamheden in het gebouw vroeg in de ochtend. Lastig parkeren door het grote aantal busjes, geen privé plekken.
Centrale ligging dicht bij het uitgaansleven van Stone Town. Leuke openlucht keuken bij het appartement.
Lawaaierige constructie werkzaamheden in het gebouw vroeg in de ochtend. Lastig parkeren door het grote aantal busjes, geen privé plekken.
8 / 10Excellent·Aug 2026
Personnel aimable et disponible
Escaliers vieux
10 / 10Outstanding·Jul 2026
Absolutely loved our stay, clean and beautiful 🤩
Walkable distance to most major restaurants.
Shout out to the host she was lovely throughout.
No complaints would highly recommend
5 / 10·Jul 2026
La propreté et l’emplacement , la sdb…
L’appartement semble petit et ne fait sûrement pas 50 m2! La kitchenette est sur le balcon ouvert donc en plein soleil le matin ( j’ai dû réclamer une poêle et casserole…) il faut aussi tout ranger (oiseaux/micro-fourmis) il n’y avait qu’une chaise (j’ai dû en réclamer une autre) le lit est grand et occupe presque tout l’espace donc vous passez votre temps sur le lit ! Pour le pdj commandez-le la veille sinon vous attendrez une heure qu’il arrive de l’hôtel voisin… la piscine c’est 5$ …à l’hôtel voisin (ça n’est pas dans le descriptif !) quant à la plage n’y comptez pas trop elle est juste à côté du terminal des ferrys et du port et seuls les locaux s’y baignent le soir…enfin c’est beaucoup trop cher pour ce que c’est !
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Zaura Zanzibar Apartments. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Zaura Zanzibar Apartments. Enjoy the water!
Is Zaura Zanzibar Apartments pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Zaura Zanzibar Apartments?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and pets allowed.
Centrale ligging dicht bij het uitgaansleven van Stone Town. Leuke openlucht keuken bij het appartement.
Lawaaierige constructie werkzaamheden in het gebouw vroeg in de ochtend. Lastig parkeren door het grote aantal busjes, geen privé plekken.
8 / 10Excellent·Aug 2026
Personnel aimable et disponible
Escaliers vieux
10 / 10Outstanding·Jul 2026
Absolutely loved our stay, clean and beautiful 🤩
Walkable distance to most major restaurants.
Shout out to the host she was lovely throughout.
No complaints would highly recommend
5 / 10·Jul 2026
La propreté et l’emplacement , la sdb…
L’appartement semble petit et ne fait sûrement pas 50 m2! La kitchenette est sur le balcon ouvert donc en plein soleil le matin ( j’ai dû réclamer une poêle et casserole…) il faut aussi tout ranger (oiseaux/micro-fourmis) il n’y avait qu’une chaise (j’ai dû en réclamer une autre) le lit est grand et occupe presque tout l’espace donc vous passez votre temps sur le lit ! Pour le pdj commandez-le la veille sinon vous attendrez une heure qu’il arrive de l’hôtel voisin… la piscine c’est 5$ …à l’hôtel voisin (ça n’est pas dans le descriptif !) quant à la plage n’y comptez pas trop elle est juste à côté du terminal des ferrys et du port et seuls les locaux s’y baignent le soir…enfin c’est beaucoup trop cher pour ce que c’est !
$$$$
7.1Good
(14 Ratings)
"Absolutely loved our stay, clean and beautiful 🤩
Walkable distance to most major restaurants.
Shout out to the host she was lovely throughout."
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Zaura Zanzibar Apartments. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Zaura Zanzibar Apartments. Enjoy the water!
Is Zaura Zanzibar Apartments pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Zaura Zanzibar Apartments?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and pets allowed.
Discover the beauty of Tanzania with a stay at Luxury Lions Villas Zanzibar - with Private Cook&Infinity Pools, a top rated Villa with amenities such as Non-smoking, Air conditioning and WiFi/Internet, and more.
Looking for the perfect place to call home during your trip to Tanzania? This Villa offers a comfort and style with top-notch amenities, including Pets allowed, Garden and Balcony/Terrace, and more.
Looking for the perfect place to call home during your trip to Tanzania? This Villa offers a comfort and style with top-notch amenities, including Pets allowed and Non-smoking, and more.
Free WiFi/internet · Air conditioning · Balcony/Terrace
Looking for the perfect place to call home during your trip to Tanzania? This Apartment offers a comfort and style with top-notch amenities, including Free Parking, Pets allowed and Balcony/Terrace, and more.
Are you ready to indulge in a relaxing getaway? Our House in Tanzania has everything you need for a rejuvenating stay. Treat yourself to Charming 3-bedroom house in serene Fumba Town Zanzibar's exceptional amenities, such as Pets allowed, Family friendly and Non-smoking.
Enjoy the best of Tanzania in our Villa, Luxury Lions Villas Zanzibar - with Private Cook&Infinity Pools. A stunning property with amenities including Non-smoking, Air conditioning and WiFi/Internet, and more.
Enjoy the best of Tanzania in our Villa, VILLA LIAM KIWENGWA ZANZIBAR. A stunning property with amenities including Pets allowed, Family friendly and Non-smoking, and more.
Enjoy the best of Tanzania in our House, West Villa-The Zanzibar Beach House. A stunning property with amenities including Pets allowed and Non-smoking, and more.
Nestled in Tanzania, this House is perfect for your next vacation. Enjoy West Villa-The Zanzibar Beach House's top-rated amenities, including Pets allowed and Non-smoking, and more.
When traveling to Tanzania, if you are looking for (business stays, family stays, couples stay, getaway vacation, etc.) this is the perfect place at $242 per night.
Enjoy the best of Tanzania in our Villa, Villa Hunzibar Jambiani. A stunning property with amenities including Free Parking, Pets allowed and Garden, and more.
When traveling to Tanzania, if you are looking for (business stays, family stays, couples stay, getaway vacation, etc.) this is the perfect place at $256 per night.
Experience the best of Tanzania with this House available for $308. This property is equipped with amenities including Pets allowed, Family friendly and Non-smoking, and more.