Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Disservizi e maleducazione
Nonostante avessimo richiesto un appartamento privo di barriere architettoniche ed essendo stati da lui rassicurati, al nostro arrivo ci è stato detto dal titolare che non era stata indicata questa esigenza, cosa che abbiamo smentito subito mostrando la conversazione avvenuta in precedenza attraverso Booking.
Entrati nell'alloggio (Appartamento Deluxe con 2 Camere da Letto), ci siamo accorti di diverse cose dichiarate su Booking ma in realtà assenti: vasca idromassaggio privata, terrazza, lavatrice, pantofole, set da stiro, asciugacapelli. Il televisore non funzionava, non c'erano tende oscuranti e all'alba entrava la luce nelle stanze, il rubinetto del lavandino schizzava rendendo difficoltoso il suo utilizzo, nel bagno c'erano le cimici, mancava addirittura la carta igienica, ma soprattutto l'alloggio era gelido.
Abbiamo chiesto informazioni sul riscaldamento e ci è stato assicurato che sarebbe partito automaticamente, cosa mai avvenuta, con la conseguenza di passare la notte con una temperatura minima esterna di 11 gradi.
Dietro le nostre rimostranze fatte la mattina dopo, si è rimediato ad alcune mancanze, ma arrivati alla sera l'appartamento era ancora gelido. Abbiamo chiesto nuovamente che si ponesse rimedio alla situazione incresciosa e ci è stato risposto che non c'era niente da fare perché il tecnico non era stato in grado di risolvere il problema. Abbiamo dunque chiesto di venirci incontro con una stufetta per non patire il freddo una seconda notte e ci è stata negata. Abbiamo chiesto se ci sarebbe stato un rimborso per questa carenza, a quel punto il titolare ha risposto, in maniera aggressiva e maleducata, che se non eravamo soddisfatti ce ne saremmo anche potuti andare, il tutto alle 23:00 di sabato sera, perciò ci è toccato passare un'altra notte nelle medesime condizioni.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at fortezza di pozzo. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at fortezza di pozzo. Enjoy the water!
Is fortezza di pozzo pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at fortezza di pozzo?
We found 28 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Tuscany
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Ski in/Ski out
Garden
Laundry services
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Childcare services
Key access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at fortezza di pozzo. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at fortezza di pozzo. Enjoy the water!
Is fortezza di pozzo pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at fortezza di pozzo?
We found 28 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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