Holiday Inn Express Hopewell - Fort Lee by IHG

All was good. Clean. Great tub. Very nice

Nicely done bathroom...especially the shower

Having to pay a parking fee.. the smell of room was heavy with somekind of cleaning solution...lysol..(??)...when we first entered the room.

Location

Room had slight moldy smell and the air filters were dirty. The fan for hvac needs to be in auto instead of continuously on to prevent humid outside air from circulating when the a/c compressor isn't running. A Dehumidifier would be very beneficial in this circumstance. The free breakfast was surprisingly not bad.

I didn't appreciate how unprofessional the receptionist was. She focused on the shirt I was wearing saying how hot she would be wearing it this time of year. All this was done while (according to her) she was training a new person, when I got to my room there was no way to open and close the blinds. When I attempted to call the front desk, the phone didn't work, so I used mine. That same reception offered me another room. When I got to that room it had the exact same issues. I was offered a third room. Which I declined because I didn't want to keep moving from room to room. According to her the matinence personal wasn't available. And that was the end of it. . After that I called back and asked her... To what capacity do you work here, she didn't understand what I meant by that so I asked her again if she was the manager or what? to give her an example of what I meant by that. She said that she wasn't. Evidently there was no manager on site or she just didn't convey that to me or them. She then came to the door herself to look at the blind issue and to try to fix the telephone. After she was unsuccessful in attempting to fix the phone... because she was there pulling cords out and trying to troubleshoot the problem. She left and returned with other cord and a newer looking phone but it didn't work either. After a few minutes of her trying to get the phone working, unsuccessfully, I told her don't worry about it. It was only THEN that she offered some type of consideration for the inconvenience.