Sheraton Makkah Jabal Al Kaaba Hotel

Staff attendance and curtesy

Just the bridge not accessible as I brought my elderly mum who was finding it difficult to walk up and down the hill

The facility was great and wonderful.

The breakfast area is tight and small.

Everything was perfect, except for the walk to the haram.

the walk to the haram is very difficult and tiring for elderly.

Location- suited my needs

Speaker in the room super loud. Called reception to ask how to adjust and they informed me they’d send the technician. Took 3 calls for technician to come to the room. He then played with a switch on the wall and told me speaker is off. Turned out he moved it up to maximum volume!! Place is ok but too expensive, dated furniture, nothing fancy. Price is due to location I expect. Taxi wasn’t allowed up to the hotel, so had to walk uphill. Be prepared if you have luggage