The location

The towels were so old and had many stains on them. The sheets had a hole in them. It was so extremely noisy and at 2am I was woken up by a screaming guest in the lobby to then be escorted out of the hotel by the cops still screaming at 2:40am.

We loved the location to the River walk and also the city sidewalks. Savannah is a very charming city!!

The pillows were terrible! And I stayed at a Hyatt in Miami recently and the pillows were terrible there too!! Also there was yelling in the hallway during the night.

Great location to the city and river. Room had view of river front and an outside patio 2 floors down.

Nothing!

Comfort & Location was Excellent

Everyone at the property were friendly and courteous

Amazing view of the river. It was great watching the shipping vessels coming in and out of port saw dolphins beautiful

Over $600 a night and the “breakfast included” is actually $30 a person added on to your bill, the beds are like sleeping on concrete super hard and uncomfortable they closed all the amenities at 8 pm. I would not have book our room had I known these I definitely wouldn’t have paid an extra $120 for a breakfast that at best should have been $15 a person. Front desk staff on Saturday was rude and unapproachable. Our shower was clogged and when I stopped at front desk they were so rude I didn’t even report it

Location

No free coffee except between 8-9 AM. Most upper level hotels extend that simple curtesy. Food prices were too high.

Location

Male at checkin was not professional Should have been cleaner, sheets, bathroom Valet service isn’t valet if you have retrieve your own car. service at breakfast slow and not professional

Location

Full vs queen beds

I liked the customer service and their ability to hear out my issue. They resolved it quite well and I appreciated it.

My first room was filthy and looked lazily cleaned. As well as multiple things being broken within it. A baseboard, a soap dish, stained furniture. When you pay good money for a room and are immediately disappointed, it’s upsetting.

$48 parking

The location was excellent. It is within walking distance to a lot of attractions.

The bath tub was slippery when taking a shower. It needs a rubber mat.

Regresaré

Todo bien

Booking.com

I absolutely love everything. This was our 1st time here and we are absolutely amazed. We will be back.

The breakfast was delicious. Chris showed excellent customer service. He was professional at all times. We had ran into a problem while checking in. And Chris was able to fix the problem quickly. A special thanks to Christ H.

The Dinner wasn't so good. We ordered the Mahi meal and it was to salty. It left a bad tasted in my mouth.

Good location, clean, friendly

Reserved a king room and they didn’t have any when we got here too late to change plans so my wife and I spent two nights not being able to sleep together. very disappointing.

The property was amazing! Such a lovely place to stay.

Over selling king size rooms online and no stopping it.. then we have to have two full beds with no discount or anything.

Zentral, sauber und gute Ausstattung

Exceptional location…conveniently close to everything in the historic district/ River St.

Location

Nothing I didn’t like

It had a beautiful view and perfect location. Within walking distance of all the action.

Some extra fee’s and astronomical convenience prices for the pantry items.

location

I’m not sure if it had s pool

Loved the location on the river and being able to watch the cargo ships go by throughout the day. Very kind and helpful staff, and loved the daily complimentary wine and beer sampling at the hotel lounge. The bed was very comfortable also.

No complaints.

River view Historic location

The buffet prices were high.

Liked it

Nothing

Beautiful property, immaculate, with in walking distance to all key locations in the city. The staff was very friendly and helpful. The food was exceptional, we ate all but one meal at the hotel.

Nothing we didn’t like

We loved all of it!

Too short of a stay

We had an inside room. Our room was nice but it was too cold. The air conditioning could not be adjusted so I turned it off.

It was too cold…too much air conditioning. And we thought the breakfast buffet was overpriced.

I love the convenience of everything surrounding the hotel.

The hotel parking was pricey.

Location, excellent price, complimentary water, roof garden

Shower did not drain. Contacted front desk. Didn’t check to see if it was fixed before our departure

6th floor looking over the front of the Hotel

Breakfast

Convenient location and super friendly staff

Small bathroom

The buffet was overpriced