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Excelente ubicación y muy buena calidad-precio. Además, las camas eran cómodas y, para ser zona tan céntrica, no es jaleoso y permite descansar bien.

La ubicación, el trato del personal ya que de una manera muy profesional atienden y resuelven las consultas realizadas

El ruido que ingresa a las habitaciones, y deberían de variar algo el desayuno

Clean rooms, friendly staff, all facilities in good function, excellent place, from where all principal sights (Gran Via, King´s Palace, Sol, Pza. Espanya, Pza. Mayor) and Metro + bus stations were in walking distance.

Breakfast was a bit boring after 4 days (always the same).

Excellent

None

Was almost quite and good

Need to replace reception staff and bring younger people or at-least teach them to reply “hi” “fine” give little respect to guest

A nice hotel right at the heart of Madrid. It is our 4th or 5th stay at II Castillas in Madrid as the hotel is right in the center of the city, close to Metro station, all the main sightseeing and shopping streets. The room we got this time was just awesome, very spacious, with many windows (there was a window even in the bathroom), super clean! Not that much variety at breakfast especially if you are a vegan, but still you will have good food and coffee to start your day with, People at the Reception were super friendly, check-in /check-out process is very quick, were always open to help with any question or issue. Will definitely stay at this hotel when we are next in Madrid

Location was perfect, in the centre of Madrid but in a quiet street. The room was a good size and very comfortable. Continental breakfast was very good. Staff were friendly and helpful. Would definitely stay again.

The price was more than what we are used to paying but it seems to be a general increase in holiday accommodation prices.