From the doorman till checkout the staff were all friendly and professional. The location was brilliant, the room clean, I wil definitely staying again

Cannot fault the Hotel 10 out of 10

La ubicación es excelente, es la segunda vez que me hospedó en este hotel. Sin lugar a duda lo sigo eligiendo por su ubicación, aunque en relación con la visita anterior han dejado que las instalaciones se deterioren un poco, tuvimos que llamar a la recepción porque se fue la luz, tras la llamada, la volvieron a dar, pero ni explicaciones ni disculpas.

Es una pena, que haya empeorado tanto la atención y el mantenimiento del hotel, porque para mí es uno de los mejor ubicados.

Excellent and elegant hotel with old world English charm.

The breakfast is not the best value for the money. Not bad food, just pricey.

location, spacious, heated bathroom floor, heating towel rail, bathtub, comfortable beddings, friendly service staff, consideration for international travellers

lack of usb direct port

The location is superb.

The hotel has an unpleasant & quite cloying background smell in communal areas. The lifts took ages to arrive and were often packed once they got to the second floor where we were. The bathroom was dirty & dusty There were some ancient macaroons left out for us which were stale. The promised chocolates never appeared despite reminders. The complimentary tea/coffee biscuits were not replenished despite constant requests There was no written information in the room. No instructions re: how to place room service orders. We were told we needed to use the TV. The TV did not work. We realised the aerial had been removed. Staff then told us they could get a printed copy of the menu for room service and commented it was often difficult to get a connection (!) The telephone had been disconnected. I realised why later on at night because the light up button was so bright. I guess a previous guest pulled out the connection to turn it off! The minibar was not stocked other than packet of popcorn, can of Coke & a bottle of water. There were no instructions so it was not clear if these were 'free'. I assume stuff in a mini-bar costs something... Breakfast required queueing for 15+ mins & being given a number - it was beginning to feel like a motorway service station at this point. There was a dirty plate on the plate stack on the second morning. The first morning, there was a queue for hot food. When it got to our turn to take a plate, we saw the person infront struggle to get a plate out of the container. When we tried to get a plate out we both burned ourselves. There is a warning about the plates being hot but the problem here was the plates were not rising up away from the scalding hot heating element. I called for a member of staff who just grabbed a pile of plates & stuck them on the stack. No comment, no apology, no words at all.

Fantastic location, great updated room, exceeded expectations. Staff was friendly and helpful. Very pleased and would definitely recommend!

Nothing!

Really good staff, loads of extras and great location

Nothing

The hotel was brilliant, the view of the river and eye was amazing, such a comfortable room with a brilliant view! Will definitely be back

There was nothing I would change

The telephone was not working when we got there. This was very important to my wife for we were traveling with her lonesome sister and she needed to have communication with her most of the time. After visiting London for a day, the phone was not working as promised. When we let front desk know they promptly moved us to a room with a working phone.

No complaints here...

Wonderful building, great staff, and a magnificent Breakfast

Not Much !

Breakfast delicious Lovely staff

Die Lage ist Top!

Die Klimaanlage wird als einzige Quelle zum Heizen verwendet.. damit man die Heizung aktivieren kann muss man tatsächlich die Steuereinheit zerlegen.. sonst friert man.

Everything

Nothing

Very comfortable , staff so friendly.

Comfort and stylish

Central location. Large clean room. Fantastic views

Nothing

L’efficacité du personnel. La gentillesse du personnel et l’emplacement parfait. Le bon rapport qualité /prix 👍

Location perfect. Bathroom big.

Tv speakers blaring in bathroom if someone was watching TV in bedroom. Staff not quite 5* but polite enough.

Great location. Could walk to landmarks of London with ease. Near to a tube station and at the side of the Thames. Spacious room which was really comfortable. Had a brilliant night’s sleep. Excellent staff.

There was nothing to “not like”.

La posizione è stata fantastica, e la stanza era molto grande.

Colazione abbastanza scadente e stanza non in linea con il prezzo. Mi sarei aspettato un livello più alto per la prezzo pagato. Il soffitto era macchiato, la cassa della TV era in Bagno (?). Abbiamo trovato la stanza completamente fredda.

Nice welcome from staff

Put in a small room first, had to asked to be moved. Edges of carpet covered in dust. Fixtures and furnishing dated

The very central location near Embarkment tube station and the very friendly staff :-)

The room was tiny, even tough we upgraded to a Deluxe King Room. It smelled musty and the whole hotel looked neglected. The carpets and furniture everywhere were tired and dirty. The carpet edges in the hallways has so much dust, like they hadn't been vacuumed in years. The wardrobe in our room was the size of a broom cupboard. Every time we were out and the cleaners came to our room, they would turn off the aircon, which means that the room smelled really musty when we came back. It is a pity about the neglect, because this is a grand property in a fantastic location.

Location can’t be beat, great breakfast

Moths in one room, cigarette smoke odor in the other room

très bien situer pour les visites nous avons fait tous nos déplacements a pied, chambre spacieuse, petit déj un large choix est des produit de qualité

les joints en silicone de la douche tachés certainement par la moisissure

Conforto das camas. Localização

Good location, large room, comfortable bed, good breakfast, polite and helpful staff.

Room decor a bit tired. Prices in the bar very high.

You really can't beat the location of this hotel. Close to Waterloo and also to Embankment - which can get you anywhere. The front desk were very welcoming and allowed me an early check- in which was highly appreciated.

great location 5 mins to Trafalgar Square room a little dated and shabby but very clean, best to ask for river view which is splendid. very helpful and friendly staff

no separate shower poor placement of TV and mirror buffet breakfast extensive but quality of sausages and bacon could be improved serving staff again very friendly and helpful

Location

I booked a deluxe double as I have in the past as it’s spacious and usually as advertised has two large windows which is perfect as my husbands claustrophobic. This time we got out in an attic room three tiny windows. Not what we expected and were very underwhelmed. Not the stay had planned for our anniversary sadly. I feel this room should have been sold as a king room not deluxe.

Location suited us well. The food was very good. Staff helpful and friendly.

Our room was old and tatty and not kept clean.

It was a lovely hotel and would stay again. It was a lovely touch having a bottle of bubbly waiting for my birthday, so thank you

Only part of the shower worked

The staff were friendly and helpful

Tea in a teapot would be nice