服務員的禮貌、溫泉

老舗の実力を感じた　社員教育が行き届いている

お風呂が少し狭かった

Location is good (quiet yet close to town), rooms are very clean with good view.

The meals were mediocre for a ryokan of this scale

The facility is gorgeous, service is fantastic and the food is amazing. Chef Yoshikawa made our stay memorable by preparing THE best meal in my entire life. And the friendly restaurant staff has gone extra mile to accommodate the diet request from my son with special need. Cannot thank them enough for the overall extraordinary experience. Looking forward to come back again.

Great place to experience onsen up in the mountains. The facilities were excellent.

none.

nice and quiet only minutes to the busy street

nothing

I had a beautiful big Japanese style room with a balcony overlooking the city and mountains. I got a lovely kaiseki dinner including kobe beef and amazing breakfast served in the room. There was a nice sake choice for the dinner, but also very good wine. I appreciated the free transfer to town. Sraff was very kind, in particular the lady serving dinner and breakfast. The hotel is up on the hill set in nature but very close to town. The bus trip was very easy and comfortable from Osaka station to Arima onsen (1 hour). The town has some nice stores and the atmosphere was great. It was a lovely get away from the big cities.

The facilities need some renovation

The location was on top of the hill & had amazing view. the staff were really friendly.

the room seem a little small for 3 people