Was very comfortable with hot water available all the time. They even allowed us to check out late and also had a semi smart TV.

Interior could be a little more modern - the lobby carpets were dirty. Also we accidentally opened one of our room drawer and found a used pamper there (maybe some precious guest kept it and room cleaning forgot to remove) Glad we found this at the very last minute before check out

Good in location and breakfast

The toilet

الإفطار متنوع جدا

الحمام وضيق المساحه

Location

Cleanliness, bathroom was dirty with flies, water clogging, no exhaust.

Lighting in the room. It was not bright enough. Also the switsches of the lighting were only at the entrance of the room. When the lights were switched off, the bed lamps did not work.

Very close to Haram and the food was good.

Old carpet from the hallway to the rooms, room Aircondition hasn’t been cleaned long time and it’s blowing unhealthy air.

Very nice staff, the room was great and comfortable

Staff- near to Haram - food -Room and bed is big

Nothing

Location

No amenities and bad staff attitude. Language barriers..

The location is excellent too near to Haram gates and clock tower which means you can reach Haram for each Namaz and food options are all nearby

The third bed in the superior triple room is not safe for kids as it has square edges which means toddlers can get hurt whilst playing around

Location was very good.

Water pressure was very low in washroom.

Breakfast

One of the pakistani house keeping misinformed me and informed me fridge in the room not for food. Fridge wasnt working well.

The proximity to Masjid Al Haram was good. The staff in general were amazing and the breakfast buffet was great.

When calling for room service the porters would take up to 2 hours to carry out your request such as clean towels or water etc.

موظفوا الاستقبال متعاونين وتم انهاء اجراءات الحجز بسرعه قريب من الحرم (7دقائق مشي على الاقدام) قريب من السوق ومراكز التسوق سيارات الاجرة متوفره على مدار الساعه موظفوا خدمات الغرف متعاونين ويلبوا الاحتياجات بسرعه وسوف احجز به في المره القادمة اشكر جميع العاملين بالفندق

لا توجد سلبات ممكن ان تذكر

Everything is wonderful about this hotel, the room, housekeeping and specially the lobby, but i would not appreciate the Wifi service in my room. It worked only near the door and zero signals inside the room. Management needs to make sure that all rooms have full and quality Wifi access.

Wifi service in my room was very poor.

إجراءات الدخول كانت صعبة مع العلم إنني حجزت بإسمي وذكرت اسم الضيف وأحرحوني مع الضيف بإلزامه بالدفع وتأخرنا في الدخول بعد ساعات ذكر لي المدير سوف نجعلها هذه المرة فقط ؟؟ انت تدفع !!!يجب ان يكون الضيف؟؟؟؟

كل شئ كان سئ الاستقبال التعامل المرافق الحمام يسرب الماء وصوت الماء من الدور العلوي. النظافة الافطار الطلبات غير سريعة .... .

Excellent location. Good room service. (Was expensive) bathroom excellent. Easy access to haram. Cafe and coffee shop in lobby. Great location close to tunnels to explore Makkah. Great lifts. Always available.

Some Bedbugs. Quite expensive. Rooms were small given the price.

Fine and fantastic

Accuracy on payment between booking .com and counter.they charge me extra money.

Un service excellent, chambre propre et bien équipé ! Un service client très actif, merci pour le départ tardif de 2h sans frais

Le petit déjeuner n'est pas a la hauteur de l'hôtel et aucune identité locale / (pas de vrai café / pas de gâteaux de bons qualité / le salé est orienté indien/egyptien)

Sadece Konumu çok iyiydi

Çalışanlar çok kötü , özellikle resepsiyonda bekleyen Abdurrahman isimli çalışan hiç misafirperver değildi , hayatımda bu kadar suratsız ve kötükalpli bir çalışan görmedim , bir daha asla kalmam , kimseye de tavsiye etmem .

The location is almost very near to the holy mosque.

Excellent hotel. Perfect location. Very near Haram. Breakfast was tasty and had a lot of options.

None.

It was a normal hotel. Nothing extra ordinary.

The staff at the counter initially gave me trouble by asking me to pay for my 12 years daughter. We were 2 adults and one child and booked a room with 2 queen beds. In fact, the room was having 4 beds. Despite having extra beds in our room, the person at the counter gives me trouble which is a non-professional approach. I used to stay in hotels in Makkah for the last 18 years and I never had such a situation. I think it is better to book a hotel near haram like Safwa Tower. The hotel is more than 600 meters from harm which is too much in hot weather.

The receptionist Mr Abdur Rahman was very friendly and tried to help us the best way he can. Although we were supposed to check in at 2.00pm, due to flight schedule we reached at 10 AM. And he managed to secure a room for us! Alhamdulillah I am very very happy and satisfied with the attitude of the staff and the services provided. Also our checkout was at 2.00PM and we were leaving at 3.30, so they kept our luggage in their store room. Again, very helpful staff. Location is very neear Haraam.