Clean

Nothing

Same food, I've stayed at the dreams resort in Puerto Vallarta before and was looking forward to Cancun. I arrived and my rooms were incorrect, staying with a family of over 10 people I asked for us to be placed relatively close to one another. it was a total of 4 rooms, and all were located in different buildings. They assured me throughout my WEEK LONG stay we would be moved closer, it never happened. I had requested a birthday banner at booking because that was the whole reason for the trip, Never happened. Rooms AC broke down multiple times, 2 out of the 4 rooms had no TV remote and I had to call 5 times to remind them I needed one. Overall the staff was rude and wouldn't accommodate anything g they initially promised when booking the room. I would not recommend it.

Staff was very friendly and helpful

The food not very good

Everything

Ocean wasn’t as clear as I thought

The property was well maintained and the staff really spoils you.

Slow getting food by the pool. They need more than 1 person at the grill to help with this. Room service was cold at times.

lots of things to do for family!

bed bugs

Clean, friendly people, great customer service, great food! Had a wonderful time!

I liked that the property was always well kept. When we requested items from the front desk, they brought it right away (toilet paper, water) A few Big shout outs to a few: 1. Faustino, the bartender at the swim up bar 2. Freddy, the concierge- He always made sure we were always good. 3. Clever, the bartender at the main lobby. Service was great that we went to each one of them to give extra tip on our last day.

The bars closed around 11pm. The only other bar that is open until 1a is the one in the club.