The newly renovated rooms are nice

We had an incident with the room where originally I was put into the wrong room, then they moved me to another room that smelt terribly and I did not want to stay so got moved back to original room with an extra roll away bed which was fine. But at 11.45pm 2 strangers walked into my room where my children and I were sleeping. These people walked right into the room talking very loudly and had all lights switched on. The next day the staff apologised but did not seem to care at all. VERY DISAPPOINTING

The Mercure was great the buses pulled up right out the front and the staff were really great they brought a bed up for our daughter and supplied extra towels

lovely and clean

The location to shop and food was close

If we didn't have to pay for parking

nothing

First room no hot water, second room no power to power points and tv. short circuit in the room. paint falling off ceiling. Old hotel in desperate need of renovation.

Didn’t have breakfast. The room was good for a quiet getaway. Right next to the racecourse for the Sydney Cup & St Patrick’s day weekend. Was perfect.

We had to look for milk, tea & toilet paper replenishments.

Great position to racecourse + easy walk to 'eat street' where all the restaurants are. Morning breakfast was a little hap/hazard

Morning breakfast was a little hap/hazard + the wait staff serving the breakfast was very sloppy in attire and the breakfast wasn't replenished

had a great breakfast and they fed the kids for free which is always a help. counter staff jolly and nice to talk to. we had just come back from the easter show and my credit card was basically dead in the water after all the money pulled out by the show. anyway we were dead tired and happy to relax in the Mercure. they even gave me a late check out which was so welcome . thank you Mercure. some people come to a hotel expecting to see a view of the Sydney opera house or herds of wild hilder beasts go sweeping by. well we are just ordinary folk except for the fact we are rich. and are happy the way it is. cheers

well thats a hard question. Elton John was not there to play a song for me on the piano. A marching band to greet me would have been good.I am of course making a joke

The restaurant was lovely. Overall, the room was decent. The staff were friendly and helpful.

The first couple of days, there was no hot water in the shower and the water pressure was too low. There were no streaming services on the TV, which I think is a must these days. The key cards didn't work very well.

The staff were amazing and went out of their way to help us. The location was good for what we needed to be in town for and with a supermarket and food options right across the road it was perfect for us.

great location close to Sydney Olympic Park

nothing really, for the price it is very good

Hotel was great

I thought it was in the parra cbd when I booked so it was a bit of a hike getting there. Thats my own fault, though. Should have checked

Location

The staff were rude, the room wasn't clean, your only paying for the location nothing else

very bad customer service and not clean

The beds. Were very comfortable

It. Was so dusty and Aircon. Was brokenn

it was nice and clean and very close to everything

perfect location for my needs and friendly helpful staff