The whole stay was amazing, staff made my first time using booking.com a smooth process and was very welcoming. Room was perfect, quiet and felt like I was at home.

I have no complaints everything about my stay was perfect.

The location

There was an odor upon walking into the condo. We had to release the dishes, there was a stain on the comforters and I washed all the sheets before lying down. The patio door did not lock.

Staff did offer to move us to a new room after we had already been there for over a day. Since we were on the third floor and had a lot of times we did not want to move even though room was quite gross. There was no elevator.

Security at the pool would not let us in even though I showed him my reservation and my paid CC statement. Room was filthy, almost everything in our room had stains on it, including what appeared to be a blood stain on the master bedroom comforter. There was a lot of little bugs in the kitchen. Also some cockroaches we saw on the stairs and in the kitchen as well. Fire alarm was hanging from the ceiling, one of the twin beds was crooked. Beds were uncomfortable, wifi password was incorrect that was given upon arrival correctly and service was not great in room. Hours at the front desk were from 8-5 and you could not get a lot of help after these hours. This was supposed to be a Villa, however this was a 3 floor condo and we were on the top. Was on golf course but the view was into trees, so we could not see anything. We ended up checking out early.

Beautiful place and very comfortable with another of space

Wasn't very clean. Sticky dining table a dirty oven and some trash in the can

The location

The bed was squeaking, need to be upgraded.

NA

Didn't get a Early check in as Requested

Great view very quiet an lot to do while there.

The location, views.

My code never worked for the gate.