beautiful directly on the beach quietly spacious room

grab and go breakfast lack of shop

very clean and comfortable, pool and also direct access to the beach available, Beach towels are included and even free Yoga Sessions in the Morning

The room smelled moist which was a bit unpleasant

Great property with lots of open space and a beautiful ocean view

BEST location hands down. you are within LESS than an hour drive to everything you are going to, doesn’t matter what it is. you are right next to an ABC, safe way and a bunch of great food locations. which you can use the bikes to get to if you’re down for that! or just hop in the car for a minute or 2. LOVE the bikes, took advantage of them a few times and the trail along the coast is awesome. we loved the pool and the fact that barely anyone is ever there, and if there is, and rarely children, after day activities we grabbed drinks from abc and relaxed by the pool! also great view from our room, right on the beach.

first we booked a king room and got two queens. the room is small. they only do room service upon request which is at this point silly. pandemic is over guys, hire your employees back. we are paying a lot of money and it adds a lot to a place when you come home to your beds made. grab and go breakfast started at 7 which was late! if you had to wake up to go anywhere (for active people who are hiking and trying to beat the crowds) you are most likely not going to be able to “grab” anything. which is silly because grab and go is minimal effort, just open it earlier to accommodate? AND THE WORST PART IS GRAB AND GO HAD ZERO COFFFEE. literally no one wants your below average packages muffins, we want coffee at least.

The location is great, but that’s the only positive. I almost didn’t book this hotel because of some bad reviews. I wish I would have listened to them.

Horrible customer service from check in desk to the restaurant. My husband walked over to the restaurant to see if we needed reservations. They said we didn’t just come over and they would get us seated right away. He walked back to get me and 7 minutes later we were back at the stand with a 40 plus minute wait. They were not sympathetic or nice at all. They should have put our name on the list while he walked back to our room to get me if there was a wait. The bar is dining only. They won’t even serve you a drink while you wait. This honestly ruined our anniversary trip. I have never experienced such rude and poor service in my life. The front desk check in wasn’t nice either.

The view from our room was great. I loved the balcony, fire pit, the pool, lounge chairs, bike offering, yoga, etc. We had a gorgeous view of sunrise from bed.

Breakfast was pretty bad. Also, they don't have a place to store luggage which is pretty absurd. I asked for a late check out and they were not able to support that, which is fine but then they don't have a place to store luggage. So there are many flights out of the island at 4pm and check-out is at 11. They let us leave our bags in the breakfast room. Also, the description of the rooms is confusing. I was confused about booking "ocean front" vs "ocean view". The image of our booking, was the image of the ground level ocean room. We were on the 3rd floor about 4 rooms back from the end of the building. So all were ocean view.. what makes it ocean front? It's not a big deal but I thought the ocean front was going to be more 'unique' to the ocean views. Also, there was blood stain on our pillows when we arrived.

nice

none

the check in process was poor and took over an hour to find us a room that wasn’t even the room we paid for and felt like a degrade instead of an upgrade

The ISO hotel is a very nice place to stay in Kauai. It's more quiet compared to the big resorts around and the room quality are very good.

The staff could be more friendly and the breakfast can be improved ;)

1. Location was nice right next to the beach with a beautiful courtyard/pool in the middle of the property. 2. You can grab and go breakfast items. 3. They offer free bike rentals but there's a huge con (read below). 4. Room was newly renovated so it looked relatively new. 5. Some of the front desk staff are very nice.

1. They don't hold your luggage in the lobby. We still had 10 hours before our flight after checkout. The front desk "manager" woman was DETERMINED to not help at all. She kept saying "sorry, but if you help you, we'd have to help everyone." They don't give a hoot about their customers. Super disappointing. Had I known about this I 100% would not have booked this hotel. Probably the only hotel in the world that doesn't offer this service. When she found out the next guest to the room wasn't going to make it, she saw dollar signs and offered us the extended checkout for $10 an hour, so it would cost at least 70 dollars to hold luggage??? "Thanks" for the offer but that's not even a logical option. 2. They don't clean your room until you request it. What's the point of having 'do not disturb' signs anyway?? 3. The blanket was weird and it was super scratchy and rough. Really uncomfortable. 4. Rooms are not being deep cleaned. The coffee maker had residue of coffee on the inside. The lamp on the inside had dust bunnies floating around. Also, random rust on nails/hangers/random objects in the room. Yuck. I think in a few more months, the room is going to look worn out. 5. I booked the oceanfront room as the photos clearly showed the first-floor room! It was not the case I got a room on the upper floors. There is no elevator in this hotel. Have fun lugging your luggage up multiple flights of stairs. 6. Seats on the rental bikes were TOO TALL. This problem is easily fixable with a simple 1 dollar tool needed to adjust the seat but THEY DID NOT HAVE IT FOR SOME REASON. We almost died wobbling on the bikes in the busy streets as we could not reach the floor, which also left us in physical pain. All for a problem that is easily mitigated. Wouldn't recommend the bikes unless you're around 6 feet.

1. Great location close to the ocean (the closest among all hotels along the coast). Moreover it keeps an iso vibe as locates at the end of a trail/road and has an enclosed courtyard. we enjoyed the peaceful and tranquil atmosphere 2. the room is clean and with all necessary facilities. The replaceable swimming towels are very useful for any beach lover. be aware that they only have 6 bicycles to borrow and on a first come first serve basis 3. we expected a poor breakfast as mentioned by many other reviewers but it turns out acceptable. 4. staff are very kind and helpful

maybe lack of a 24h front desk access but not a big deal for us

Location is the number one plus, this is an ocean front property, the grounds by the ocean are nice, seeing and hearing the water from the room is so zen. It is located centrally on the Island and many stores and restaurants very close by, even within walking distance. They give beach towels. Good daily morning yoga. Filtered water dispenser in the lobby.

This is not a resort, very few amenities, small pool, no hot tub. Booking photos misrepresent the actual rooms, this is not a new or newly renovated property. There is no room cleaning service at all. They will only take your trash and give new towels if you ask and you have to put it outside your room and contact them. The breakfast is all pre packaged pastries and cereals, there is cut pineapple in limited supply, would not bring out anymore when asked, usually gone right away. No iron or ironing board, no microwave. Coffee is only available if you make it in room and you have to go to the front desk to get more than the one packet initially placed in the room. There is no in room phone for contacting the front desk, you must walk there for all requests. Overpriced for what it is.