how close it was to jiffy Lube

our lights didn’t work our tv didn’t work our stove fan wasn’t hooked up it wasn’t a bad place but for 200 for a night it wasn’t worth it what so ever

Heidi was very nice and tried to best to rectify a situation that was already in the gutter.

First when i got to the hotel our room only had a Double bed, but when i booked i booked for 3 people and we were told a sofa bed would be provided. Well there was no sofa bed, when i spoke to Heidi at the front desk she stated that they have no "spare" items around that they would even be able to bring to me (sofa, cots or even a mattress just to place on the floor. I was not expecting supreme comfort here but i was expecting to get the room that i was promised. She ended up getting us a comped room that was on the 2nd floor so that our part would be comfortable. The place smelled so bad, like someone smoked a joint and then tried to cover it up with cigarette smoke. One guest who lives in the hotel owns two rooms- well she leaves most of her belonging out in the hallway so that you have to struggle to get around, she also likes to keep the luggage trolley - so you feel like you may encounter an issue when going to take it so you can use it for its intended purpose.

The half stove top and the refrigerator. The Laundry facility was an added bonus. It was a great value for the hotel and will stay again in the future.

It was noisy, with kids roaming the hall at all hours of the night, not enough towels or wash cloths for such an extended stay and really did not care for the blankets.

Only the Manager personality

Staff not trained well

n/a. I liked the extra security of getting into the hotel

nothing

Location to scheduled event

Floor reeked of weed, towels were sketchy, No soap

Was very dirty.

Dirty. Found a fingernail under bed sheet.

Excellent customer service by Heidi.

Need to shampoo clean hallway carpet. Room floors need to be mopped.

Was very close to where I was going just stayed one night.

Would’ve liked a drop box for key. Wanted to leave at 9 am ended up checking out at 10 when office opened

My room was very clean, and the sheets were silky soft.

I waited in line to be checked in for probably 20 minutes. The check-in process was long and tedious.The hallway noise was very loud in my room and impossible to sleep through.