Receptionist at this hotel, is a credit to the company (apologies I can’t recall his name), nothing was to much trouble! Great location and value for money

I registered my car at the reception and informed the staff where have I parked. I was told I was able to park anywhere in the parking areas. I thought that registration of my car’s reg number at the reception is sufficient for paying for the car park and assuring that I have parked correctly. The staff at the reception did not bother to inform me that I needed to pay at the till outside. The signage is very poor. Now I have received a PCN. The staff now tell me that Holiday Inn doesn’t own the parking. This is again not clear when you check in

Nice rooms and the location was ideal for my purposes

A pork based breakfast buffet with very limited options for vegetarians. The bar staff are unfriendly and actually he didn’t know if the wine they are serving is dry or not, and refused to let me taste before ordering.

It was good

Location ok next to pub

The parking App is a con when scanned it takes you to a texting service for shopping which is charged at £ 5 a month, not very clear it does this and if you don't notice they will take your money, also costs to cancel

Good location

I think it’s not good enough to have to pay £5 per day to park as customers, this is a rip off. Also breakfast finishes on time and not enough staff to help in the kitchen. The few in the kitchen looks over laboured and they look very tired.

Breakfast had plenty of choice.Hot or cold items.Juices and hot drinks.

There was a lack of cutlery and crockery, which meant that we had to wait for these items to be cleared from tables and washed

Staff was very helpful and personable.

Breakfast is too busy, perhaps more staff needed to ensure stocks are replenished regularly. For example at one point there was no cutlery left, and some food items also needed replenishing more frequently.

The room was clean and a comfortable size. The staff was friendly and kind. Loads of parking spaces. Breakfast was included, which was nice, and the breakfast/bar area was nice and spacious. I especially liked that they had takeaway cups for the coffee.

My only note is that it would have been nice to have more healthy breakfast options, like maybe granola for the yoghurt, multigrain bread, more fruits, some vegetables and more topping options for the bread. Other than that, it was quite lovely and what they had was tasty.

Clean and simple

Location

The room was clean and tidy, breakfast was good but a little lost for choice

The car park was small for the size of the hotel and the parking app was fiddly, location on Google maps needs to be updated

All good

Nothing

Clean and comfortable - it was handy for where we were visiting, easy access to the motorway but quiet and has a nice little pub just opposite that does food and has a garden. The staff are lovely - very helpful and pleasant.

duvet was too heavy and too warm for this time of year. (June)

Helpfulness of staff, comfort, breakfast and nothing seemed to much trouble.

Nothing

Uncomfortable sofa bed. Springs protruding through mattress.

clean,easy parking on site,excellent breakfast and most of all great value for money ,always try and stay in holiday inns if possible,some good so better but always good value.

nothing really,all good,maybe a little fiddly to get to off m5 put maybe that’s just my satnav.

The price was good but it largely depends on how in advance you book the room

Small and old room

breakfast included

Breakfast was very varied lovely choice . Room was very clean and the staff were so friendly and helpful .

N/A

All as expected.

Bar closed at 22:30. Scrambled eggs were cold at breakfast.

breakfast good room was good very clean shower room very clean bed comfortable

i liked every thing