Courtyard by Marriott Chicago Magnificent Mile

The room was pretty good, and the staff was really nice!

Unfortunately, my first night at this Courtyard Marriott was very disappointing. I understand the hotel was fully booked, but the room I was given was simply not up to the standard I expected. The locker was not working, there was a broken mirror, and the bed was extremely uncomfortable. I could feel the springs against my back, and it squeaked whenever I moved. I asked either to change rooms or to be allowed to check out and stay somewhere else. Since no other rooms were available, the solutions offered were to note the broken mirror on my account, send maintenance for the locker, and provide a memory foam topper. Unfortunately, they did not have the topper and offered blankets instead. The only downside was that the room faced the hospital area, so emergency sirens could be heard throughout the night. What frustrated me most was being told that I would still be charged for the full stay if I checked out early, despite the condition of the room. The main reason I am still giving four stars is the customer service representative who helped me the next day. She was kind, understanding, and genuinely service-oriented. She listened to my concerns and moved me to a much better room. The second room was comfortable, and the hotel itself is in a great, central location within walking distance of many places. Overall, the stay was okay after the room change, but the first-night experience and the way the situation was initially handled were very disappointing.

Clean rooms nice location

We were welcomed well, great location and a nice room.