Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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Location
Reviews
4 / 10
The listing is misleading - 3 beds instead of 4. The owner avoids responding when something is wrong
The apartment is nice. Small, but clean, well-maintained and comfortable.
The problems started when we pointed out that some of the information in the listing did not match reality. Unfortunately, the owner simply ignored the issues whenever they were inconvenient.
First of all, the listing is misleading regarding the beds. We booked the apartment for four people and expected four separate single beds. In reality, we had to sleep in three beds. The owner initially insisted that the listing clearly stated there were only three beds. After I sent a screenshot of our booking confirmation showing the information about four beds, the owner stopped replying. What is particularly disappointing is that other guests, including French guests in reviews from December 2025, reported exactly the same problem. Despite this, the listing still has not been corrected, which gives the impression that guests are still being misled.
We also asked what we should do with our car, as the parking was completely full. The listing says “free parking”, but does not clearly explain that the parking is public and not operated or guaranteed by the owner. This is important information that should be stated clearly in the description.
Another issue was the coffee machine, which was leaking and therefore impossible to use. We reported this to the owner but received no response.
When we asked for some kind of solution or alternative in view of the problems and inaccurate information, the owner simply stopped responding. The only message we received afterwards was a request to leave the tourist tax on the table.
I have been using Booking.com for many years, and this is the first time I have felt the need to leave such a negative review. Honestly, we would probably have been much more understanding about these issues if the owner had shown some empathy and at least tried to find a solution or offered some alternative after providing inaccurate information.
The whole matter has also been reported to Booking.
10 / 10
Pleasant and the host is helpful. Location is perfect and the neighbours are very adorable.
Location, and everything in the room.
The soundproof quality isnt really good enough. Can clearly hear what happened from tenants next door and people heavily drop off bags or so.
4 / 10
Stay elsewhere
The property was very clean and the host responded to any issues/questions promptly.
The property lacked any sound insulation, and we were consistently woken around 7am by loud noises from the street below. We also had an uncomfortable encounter with neighbors who rang the doorbell and shouted at us for drying a few t-shirts on the balcony. As two young female travelers, we didn’t feel entirely safe walking in the area at night. The apartment could benefit from a second mirror, as there was only one in the bathroom. The balcony door didn’t close securely and would swing open with even a light breeze. Additionally, the stairwell had a strong smell of cigarette smoke, and the coffee machine was unfortunately not functional during our stay.
5 / 10
Great central location, but unisecure feeling and unpleasant atmosphere – not a place we’d return to
Communication through Booking worked well overall. We were greeted politely and didn’t have to wait too long for check-in, which was still within a reasonable timeframe.
The apartment is very centrally located, which makes it easy to explore Palermo by foot. Most sights, restaurants, and markets are within walking distance.
The host kindly let us into the apartment earlier than the official check-in time, which we appreciated and found helpful.
Unfortunately, despite the central location, our stay was far from relaxing.
When we arrived, the apartment didn’t seem fully ready. The host was still putting pillowcases on in front of us and told us we could already “look around.” It felt rushed.
The coffee machine still had empty pods and trash left over from the previous guest – suggesting that the cleaning had been done carelessly.
The overall atmosphere of the building was very unpleasant. The apartment is located down narrow, uninviting alleyways, and as a woman, I wouldn’t have felt comfortable walking there alone after dark.
A neighbor downstairs made us feel extremely unwelcome – yelling at us several times without reason and behaving rudely. We speak Italian and understood some arguments she had with her husband as well. My husband stood his ground, but we felt very uncomfortable overall.
At night, it was hard to sleep. People rang the doorbell late, there was yelling in the stairwell, and no sound insulation at all.
There was also a strong smell of cigarettes throughout the house, which made its way into the apartment.
To make things worse, the balcony door didn’t close properly, and considering the uneasy feeling we already had in the area, it made us feel insecure about leaving any belongings inside.
At one point, the wind blew through the front door and caused part of the doorframe upstairs to collapse. We were shocked and contacted the host – but it seemed like it wasn’t the first time this had happened.
All in all, the place was not designed or prepared for tourist stays. While the location is great on paper, we would not recommend it to other travelers.
Ottima posizione, a due passi dalla cattedrale. Zona silenziosa.
L’appartamento è ben tenuto, molto pulito e confortevole. Prezzo conveniente
Proprietario poco accogliente, risponde a monosillabi
8 / 10Excellent·Aug 2026
la colazione non era inclusa, posizione ottima con parcheggio nelle vicinanze
gli asciugamani e le lenzuola erano un po' usurate, avevano degli aloni
10 / 10Outstanding·Aug 2026
Camera e bagno nuovi, accoglienti. Posizione centrale perfetta e parcheggio vicino molto comodo. Ben attrezzata: stendino e ombrelloni forniti.
Piccola pecca il bagno non ha la finestra nè un aspiratore
6 / 10Average·Oct 2025
Come le recensioni precedenti è davvero in posizione ottima, 2 minuti dalla cattedrale e all'ingresso del mercato del Capo. Zona tranquilla e silenziosa.
asciugamani vecchi, mancava il copriletto nel divano letto (o comunque una coperta leggera), non ci sono gli scuri alla finestra. occorrono più specchi, era presente un unico specchio in bagno minuscolo.
Non era assolutamente un appartamento da 5 persone. Non ci sono state fornite le password del wi-fi.
Il proprietario non si è nemmeno preoccupato di chiedere se era tutto ok nè durante nè alla fine del soggiorno.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Central Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Cleaning products
Map of Palermo
Ratings and reviews
8.5 / 10
Excellent(239 Ratings)
100% verified reviews
8 / 10Excellent·Sep 2026
Ottima posizione, a due passi dalla cattedrale. Zona silenziosa.
L’appartamento è ben tenuto, molto pulito e confortevole. Prezzo conveniente
Proprietario poco accogliente, risponde a monosillabi
8 / 10Excellent·Aug 2026
la colazione non era inclusa, posizione ottima con parcheggio nelle vicinanze
gli asciugamani e le lenzuola erano un po' usurate, avevano degli aloni
10 / 10Outstanding·Aug 2026
Camera e bagno nuovi, accoglienti. Posizione centrale perfetta e parcheggio vicino molto comodo. Ben attrezzata: stendino e ombrelloni forniti.
Piccola pecca il bagno non ha la finestra nè un aspiratore
6 / 10Average·Oct 2025
Come le recensioni precedenti è davvero in posizione ottima, 2 minuti dalla cattedrale e all'ingresso del mercato del Capo. Zona tranquilla e silenziosa.
asciugamani vecchi, mancava il copriletto nel divano letto (o comunque una coperta leggera), non ci sono gli scuri alla finestra. occorrono più specchi, era presente un unico specchio in bagno minuscolo.
Non era assolutamente un appartamento da 5 persone. Non ci sono state fornite le password del wi-fi.
Il proprietario non si è nemmeno preoccupato di chiedere se era tutto ok nè durante nè alla fine del soggiorno.
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