The Luciano House - Confortable & Central Apartments
5 / 10
(78 Ratings)
$$$$
Apartment in Lisbon
2 guests · 1 bedroom · 1 bath
Reasons to book
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning and more
Location
Reviews
2 / 10
Worse than i expected
Location and living room
Bedroom and bathroom were not clean at all, staff was disrespectful and also delayed to give me the keys at check-in, i had to wait for 1hr
3 / 10
My suggestion is very simple: fix the things that can be fixed quickly. Unblock the drains, tighten the toilet fittings
The location is quite good and convenient. There are plenty of useful places nearby, including shops, cafés, restaurants, and bars. The area itself is pleasant and well located.
The entrance and common areas of the building are clean, tidy, and well maintained. Overall, I had a positive impression of the location and the building.
Unfortunately, there were many serious problems with this accommodation.
The toilet was partially broken and unstable. When sitting on it, I genuinely felt worried that it could move or fall. The shower drain was badly blocked, and while taking a shower, the water spread out of the bathroom towards the corridor. I had to remove the water myself.
The floor in the corridor between the room and the bathroom creaks very loudly and clearly needs repair.
However, the biggest problem was cleanliness. When I first entered the apartment, my immediate reaction was that I wanted to leave. The apartment was extremely dirty and poorly maintained. The walls were dirty, there was dirt and hair inside the cabinets, and there was a lot of rubbish and dust under the bed. I did not even feel comfortable putting my belongings inside the cabinets.
Even something as basic as a rubbish bag was missing from the kitchen bin.
I genuinely do not understand why the owner does not invest a small amount of money into basic maintenance. A bucket of paint costs around €70. If you are making money by renting an apartment to tourists, at the very least the walls, furniture, bathroom and common areas inside the apartment should be kept clean and presentable.
There is also a television in the apartment, but it did not work. I contacted the management and asked for assistance, but nobody came to resolve the problem.
The communication regarding cleaning was particularly disappointing. After I complained about the condition of the apartment, I was told that a cleaner would come the following day to correct the problems. The problems were not corrected.
Later, management told me that the cleaner had knocked on the door but I had not opened it. This explanation does not correspond with what actually happened. When I left the apartment, I personally saw the cleaner sitting on the stairs. I even asked her where I should throw away my rubbish.
1 / 10
Listen to the other reviews! Don’t book this apartment
Where do I start…?
This apartment unfortunately is nothing but a pretty ikea show room. Here’s a list of everything that went wrong:
- customer service is absolutely terrible. They are never available to pick up the phone, so all issues or questions have to be texted to them and you’ll only have to hope they respond. I reported an issue 3 days before we had to leave our stay, to this day we never got a response. The other issues I reported were not solved at all, everything “seemed fine to them” or they didn’t understand the issue despite a very clear description with visual examples.
- More on customer service: to check in, you get a message here on booking.com with a phone number that doesn’t work, email address that doesn’t work either. It wasn’t until the customer service of booking.com tried to contact them that the property owners contacted me with self check in info 1 hour before arrival.
- TV doesn’t work
- Dishwasher had dirty dishes upon arrival, we had to buy detergent for it as well
- There’s no cooking utensils (cutting knives, wooden spoons, etc. we had to buy those as well)
- There’s no microwave
- There’s an oven! Guess what? Doesn’t work. I asked for instructions, never got those
- We don’t get new towels every day
- The toilet and bidet are literally detaching from the wall!
- There’s a hair dryer with a plug from the UK and no adapter. This was also reported and completely ignored.
- The main bed is very defective. At first I thought “oh! Memory foam!” But I very quickly found out it’s just an issue the bed has.
So, yeah. The apartment is pretty, location is nice, but it ends there. I genuinely wouldn’t recommend this to anyone. Not even for short term stay.
1 / 10
Terrible. DO NOT BOOK THIS PLACE. They should not even be allowed to continue as a business.
Location was OK
This was without a doubt the worst experience I’ve ever had, in over 20 years of staying in numerous different places all over the world. First of all it is literally a kitchen with a bed in it. Which I was aware of already but just to make sure you know what you’re booking.
When I arrived at the ‘office’ to pick up the key - a young man came to the door, looked at me aggressively and said ‘what do you want’. I said I had a place booked/here to pick up the key and am I in the right place. He then looked around the office for 5 minutes, then said ‘the key is lost’. No apology. He then left me waiting for over half an hour while he made phone calls, I then asked what was happening and he accused me of being rude. I then left to walk around and find some food as I was hungry. After half an hour I got a message ‘found it’. I then walked to the place, took about half an hour to get into the apartment because of the poor instructions given to me which didn’t actually tell me which flat letter to look for.
I walked into the apartment to find the bed dirty and not made up, rubbish and dirt everywhere, dirty towels, mess in the bathroom etc. no cleaning done at all. I messaged the number and a cleaner turned up another half hour later. I then wait an hour for him to clean. So advertised check in time was 3pm, but I didn’t have a clean apartment to check into until 7pm.
The place is uncomfortable and bed is terrible to sleep on - pillows like sacks of potatoes. Badly designed apartment fittings - No where to hang towels or clothes, no kettle, and the ‘window blinds’ 😂 whoever installed them decided to install them about 1 meter away from the actual windows, meaning light streams in accords your face from outside as soon as the sun comes up in the morning, with no light reduction at all, and little privacy. Also there is no internet at all (which it’s advertised to have).
Гарне розташування, хороше співвідношення ціна-якість
10 / 10Outstanding·Apr 2026
I Absolutely loved my stay! The flat itself was spotless, modern and had everything I needed for a comfortable visit in Lisbon. The self check-in process was easy, with clear instructions from the host, who was always helpful and friendly
The location was fantastic few minutes walking to avenida Liberdade in a quiet street I had easy access to public transport, shops, and cafés, and it was simple to get to central Lisbon from there. It felt safe, convenient, and ideal for both short and longer stays.
I’d definitely return and highly recommend it to other travellers visiting Lisbon :) Enjoyed everything
10 / 10Outstanding·Apr 2026
Great stay! The flat was great and has everything you need, pictures match the place. The location is ideal, just a short walk to avenida da Liberdade making it easy to explore all of Lisbon.
Plenty of cafes and shops nearby, and the area is quiet The host was helpful, and check-in was a breeze. Highly recommend!
6 / 10Average·Oct 2026
Me gustó mucho la habitación, cama muy cómoda y para dormir no se escucha ningún ruido.
Que no había toalla de baño de cortesía del apartamento, y se salía el agua de la bañera y tenía que estar recogiendo la con la fregona.
Parking is not specified as an available amenity at The Luciano House - Confortable & Central Apartments. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is The Luciano House - Confortable & Central Apartments pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Luciano House - Confortable & Central Apartments?
We found 2 amenities for this rental. This includes air conditioning, and non-smoking.
The Luciano House - Confortable & Central Apartments
5
(78 Ratings)
"I Absolutely loved my stay! The flat itself was spotless, modern and had everything I needed for a comfortable visit in Lisbon. The self check-in process was easy, with clear instructions from the hos..."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning and more
About this apartment rental
Comfortable Living
Amenities
Air conditioning
Non-smoking
Map of Lisbon
Ratings and reviews
5 / 10
(78 Ratings)
100% verified reviews
8 / 10Excellent·May 2026
Гарне розташування, хороше співвідношення ціна-якість
10 / 10Outstanding·Apr 2026
I Absolutely loved my stay! The flat itself was spotless, modern and had everything I needed for a comfortable visit in Lisbon. The self check-in process was easy, with clear instructions from the host, who was always helpful and friendly
The location was fantastic few minutes walking to avenida Liberdade in a quiet street I had easy access to public transport, shops, and cafés, and it was simple to get to central Lisbon from there. It felt safe, convenient, and ideal for both short and longer stays.
I’d definitely return and highly recommend it to other travellers visiting Lisbon :) Enjoyed everything
10 / 10Outstanding·Apr 2026
Great stay! The flat was great and has everything you need, pictures match the place. The location is ideal, just a short walk to avenida da Liberdade making it easy to explore all of Lisbon.
Plenty of cafes and shops nearby, and the area is quiet The host was helpful, and check-in was a breeze. Highly recommend!
6 / 10Average·Oct 2026
Me gustó mucho la habitación, cama muy cómoda y para dormir no se escucha ningún ruido.
Que no había toalla de baño de cortesía del apartamento, y se salía el agua de la bañera y tenía que estar recogiendo la con la fregona.
$$$$
5
(78 Ratings)
"I Absolutely loved my stay! The flat itself was spotless, modern and had everything I needed for a comfortable visit in Lisbon. The self check-in process was easy, with clear instructions from the hos..."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning and more
Map of Lisbon
About this apartment rental
Comfortable Living
Amenities
Air conditioning
Non-smoking
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at The Luciano House - Confortable & Central Apartments. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is The Luciano House - Confortable & Central Apartments pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Luciano House - Confortable & Central Apartments?
We found 2 amenities for this rental. This includes air conditioning, and non-smoking.
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