Very quiet spot, helpful and happy staff

Floors needed mopping in apartment and on balcony. Quality overall at the hotel appears to be regressing, with exception of the staff

Good location, helpfull and friendly staff.

Our room second bathroom had very bad sewer gas smell and maintanace guys tried to fix it with completly wrong solutions. [Ozonating,] not fixing root cause. Ona garden did not fix this issue even though i contacted staff four times sbout it. Also hotel restaurant was below subpar. Microwave oven food. Better to avoid

Spacious clean rooms with views of the lake. All the staff were very helpful and friendly, and dealt with any problems immediately.

The noisy neighbours and people shouting to each other from the balcony to the pool.

The room was spacious and very clean. All the staff that worked there were very friendly and helpful. The pool was very well kept but the surrounding grass area where the sunbeds were located needed maintenance. The continental breakfast was adequate but only a small area where the breakfast buffet was served.

The location of the hotel, it was quite a walk to the surrounding bars and restaurants.

nice spacious apartments

not allowed to use towels by pool

Huge apartment, friendly staff, quite area, cheap room

The hotel looked pretty old and was not perfectly clean in all corners and behind doors etc. The pool area was open, but the water wasn’t heated, which was a little bit disappointing as the receptionist spoke so positively about the pool when we arrived. Also the breakfast we payed extra for was overpriced, as the quality was rather bad.

Best personal, which helped us.

Recepción staff were very friendly apartment very clean and spacious

Convenient place to stay, close to beach areas, and other tourist attractions

Black grout in the bathroom

Apartment was very clean and spacious. Staff were very welcoming.

Amazing value for money! The rooms are huge and have everything you need. Friendly and helpful staff (Esperanza at reception is amazing!) Would definitely stay again if back in Alcúdia :-)

besides the manager the staff was very friendly, only public parking available, but at any time enough parking lots available, the rooms are spacious

By visiting the hotel we noticed quite fast, that the hotel is outdated and a refurbishment is urgently needed. The main reason for our bad evaluation is driven by the cleanliness. Our first room was dirty (stains on towels, dirt on the floor, dust on many surfaces). In addition the air condition is full of dust and we had mound at the ceiling in the living room of the apartment, and the bed was dirty and damaged. After mentioning this, we where able to switch to a better room. The Room was also not cleaned well and the air condition was full of dust, but no mould. With the switch of the room the manager started to involve us in daily discussions. He tried to push us to sign a contract and that we waiver to claim our money back (we did not sign it). Based on this experience we can not recommend the hotel. Further experience: 25min walking distance to the beach; free Wi-Fi to slow for loading emails (in the evening); a lot of garbage on the street in front of the main entrance of the hotel; breakfast selection ok, but also the impression that the cleanliness could be better (scrambled eggs very dry on the surface)

Fantastic room. Very large with everything you need.

You have to pay a surcharge to stay on top floor.

the free wifi not working

Large clean apartment equipped like home. Nice and quiet area within walking distance to town. Huge balcony overlooking pool and lake. We had half board. Food was good. Everyone would find something there. Staff were really nice and had full understanding of English. Hotel looked full but still plenty sunbeds available beside pool.

Room cleaning could be more often. For 10 days stay room was cleaned only once. Half board dinner should have drinks included. At least water or something. There was nothing to drink apart from payable alcohols and other drinks.

size of apartment

the restaurant/bar attached to the hotel

We stayed for 2 nights at the end of our 14day vacation in Spain+Mallorca. We really loved this spacious apartment, the kitchen, washing machine. We were leaving early in the morning, we get a huge breakfast pack, we ate it at the airport. Perfect, we enjoyed. Thank you

A little far from the beach and the centre of city, but for us it was ok. Mosquitos in that area.

Value for cost

Availability of taxis was a problem given the location. Although this is the first time its been a problem

good layout, nice pool, quiet enough and close enough to the beach

too far out from the old town to walk comfortably

The apartment had everything we needed for my family of 5, overall caters for a family environment. As far as I know there are pool activities throughout the day except for Tues.

The restaurant offered a limited menu. The surrounding area experienced a power cut on one of the days however this is not within control of the hotel.

washing machine in the apartment and hood kitchen facilities spacious apartment and balcony

the gym did not have working air con and had no light free weights below 10kg or above 1kg a treadmill would be good also

The room sizes were excellent.

The whole place needs a refurb and soon before it gets to the point of no return. Staff need to be prompted that the pool was dirty and needed filling. Towels put out on sunbeds early in the morning until I got the staff to intervene. Thankfully they did and the situation got better

It was great for a family vacation. Kids had fun in the swimming pool almost whole day. Staff were really friendly and did their best to make our stay flawless. The baby kot was readily placed in the room for our baby. Supermarket is very close. Beach is also in walking distance as explained in the website. Thanks a lot to the staff...