Pontchartrain Hotel St. Charles Avenue

Pontchartrain Hotel St. Charles Avenue Hotel in New Orleans

About this hotel

Located in New Orleans, this attractive hotel for R 2,143 per night is a fantastic option for your next vacation. This New Orleans Garden District hotel features free WiFi and is 2.4 km from the New Orleans Convention Center. The Mercedes-Benz Superdome is a 5 minutes' drive away.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of New Orleans, LA

Nearby attractions

The National WWII Museum

0.78 miles

New Orleans City Park

4.64 miles

Caesars Superdome

1.12 miles

New Orleans Airboat Tours, LLC

11.24 miles

Pontchartrain Hotel St. Charles Avenue

4.4

Excellent(270 Reviews)

Hotel in New Orleans, LA

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for pets

Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more

RRRR

About this hotel

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of New Orleans, LA

Nearby attractions

The National WWII Museum

0.78 miles

New Orleans City Park

4.64 miles

Caesars Superdome

1.12 miles

New Orleans Airboat Tours, LLC

11.24 miles

Reviews

4.4/5.0

Excellent(270 Reviews)

100% verified reviews

10.0

Mar 2024

Let the good times roll!!!

Staff was super friendly

There was only 1 elevator working so we had to wait in line everytime we went tonour room

8.0

Nov 2023

great location, decent hotel

great location friendly staff

Only one elevator- the other one was not working No room svc

8.0

Jul 2023

Very good

Location is great. The trolley car pass is right in front of the hotel. The valet parking was expensive.

10.0

Jul 2023

Very comfortable hotel conveniently located on trolley line.

Location and vintage feel.

Music was too loud in bar. Couldn’t have a conversation!

10.0

Jul 2023

Comfort and convience in the heart of the city

The location and feel of the hotel were excellent, as were the hotel staff.

N/A

10.0

Jun 2023

Traditional hotel that works well in modern times.

Rooms have good furniture in combinations that fit the room. The room didn't smell high mileage. The staff are very attentive and on the ball in general, including the door men.

In my experience, there's nothing to dislike.

7.0

Jun 2023

Lovely historic garden district hotel

Hotel is located in the Garden District, nice area to walk around, good restaurants etc. The hotel has a lovely rooftop bar (great view) and the bar downstairs has live jazz music almost every night. The staff at the hotel were very forthcoming! There is a breakfast cafe downstairs, which was very convenient. The Pontchartrain has that New Orleans charm, which was important for me.

The rooms felt outdated and musty (the latter might be result of the climate). When I arrived, the shower gel hadn't been replaced (it was the opened bottle from the last guest). The bathroom in general wasn't cleaned very well through the days of my stay and they did not vacuum (could tell because of things left on the floor). The air conditioner was very loud at night. The snacks in my room were almost all expired (though the staff was lovely about it and went to the supermarket to fetch me chips- which I really appreciated). All that to say, this hotel would benefit from a better cleaning staff.

10.0

Jun 2023

After years in transition, the renovated hotel was a delight to experience.

Did not have breakfast at the hotel. We instead had dinner which was exceptional in presentation and quality. The Wait Staff (Skylar) was attentive and informative. The rain stopped and a table was prepared in the courtyard adjacent to the dining room which made it very intimate. The front desk (Gary L.) was unexpectedly helpful and respectfully reaching out, asking about our day and if we needed anything.

No complaints. Although service of one of two elevators was inconsistent It was soon corrected, , Instead, we decided we needed our exercise and walked up to our room instead of waiting for the second elevator.

10.0

Mar 2023

Great stop on our way to Florida - I would highly recommend this hotel!

We booked a suite that had a king and two twins - room was decorated lovely and the beds were very comfortable. Bell staff were very helpful and friendly. Rooftop bar was cool.

Halls were a bit dark and the floor at the rooftop bar was very sticky.

10.0

Mar 2023

easy access to street car and walking to magazine st

the staff was all very friendly

10.0

Jan 2023

It was such a comfortable stay & I loved being there for the holidays.

it’s such a charming hotel and I loved being able to enjoy the excellent restaurants and bars, too. The location is excellent.

crime in New Orleans was a concern.

6.0

Nov 2022

Not what we expected but in a good area

loved being in the Garden district as it’s quieter but there is a tram just outside the hotel to take you to the French quarter easily. the beds were very comfortable and the roof top bar was fun

it’s not very clean. They seemed to be very short staffed and those who were there weren’t very friendly. The main restaurant was closed 3 nights we were there which meant we had to go out all the time and breakfast had nothing healthy. everything is fried. Rooms got beds made but no cleaning and no replenish of products which ran out. we had booked a superior king room with a bath and when we arrived they said there was no such room and they couldn’t move us to one with a bath. eventually we were offered a reduced rate but we really wanted the room we had booked. it’s a shame as I think it has the potential to be much better. everything is rather shabby and well worn

9.0

Oct 2022

beautiful hotel with wonderful staff

excellent staff

the bar scene was too noisy

9.0

Oct 2022

Would stay again

Great location. Great food and drinks. Hot Tin has an amazing view of the city. Bed were comfortable.

10.0

Oct 2022

Enjoyed it!

It is a nice, quaint hotel. Bed was the best I have ever had in a hotel! Room was quiet and comfortable.

There was no in room coffee.

9.0

Oct 2022

The stay was comfortable and relaxing and we will be back

I brought my wife to New Orleans for her birthday. Everything was fantastic and the hotel was amazing. Although we did not dine in the restaurant, we did sit at the bar and chatted with the bartenders. The rooftop bar was also amazing.

On the nights we got back to the hotel after being out on tours in the city, the person checking for ID's to get to Hot Tin was a bit aggressive and rude -even after we stated we were going to our room (he still insisted on seeing our ID). It may be better for that person to actually be on the rooftop and check ID's once people are getting off the elevator.

7.0

Oct 2022

It was a nice location by the trolley, liked that there were food and drinks on site.

Good location, I liked the rooftop bar and bayou bar. We never ate at the hotel restaurant because there were weddings and then not open sunday evening.

It was a bit dated and rooms didn't have much amenities

10.0

Sep 2022

great historic place to stay.

the staff was very helpful and friendly. Location was great. the on site bars and restaurants were awesome. the staff were very helpful in recommending extra curricular activities.

10.0

Sep 2022

Exceptional

Great New Orleans location. Close to lots of great restaurants and the FQ. Great customer service.

Everything was great!

10.0

Sep 2022

Great hotel and lovely staff, very helpful.

We did not book in for the breakfast, not sure if they did one but we used the cafe in the hotel forum and that was very nice and reasonable priced.

The Valet parking, was very expensive and I was not happy when I discovered the parking is not on site, my car went to a chained up parking lot. The issue was on the last day we checked out at 12.00 and went into New Orleans for a couple of hours before coming back and collecting our bags and the car. The Valet parking person then tried to ask for another $55.00 because he said that because we did not take the car after we checked out he would charge another day ! Bearing in mind that they charge per 24 hours, we had arrived at 6pm on the day we checked the car in therefore we should not have to pay until 6pm the day we took the car. He tried to stop me getting in the car and then said he would ask the hotel to charge it to my credit card, I spoke to reception and they said they most certainly do not do that and the parking valet is not owned by the hotel. Sad that it ruined the end of a great stay.

6.0

Sep 2022

Nice 2 nights but could get more value/service for the price

The room was as described; spacious, clean and comfortable. We also enjoyed the location near the Garden District and with a trolley stop just in front of the hotel.

We thought the price for overall value was too high. For the room price, we would have expected more guest amenities/services like a lounge area to relax or meet (the only available areas are 2 or 3 chairs in the lobby and then the bar and restaurant lounge), free coffee all day or at least in the room. The hotel was beautifully restored but we felt like it was more of a money making machine (with the crowds coming in on the weekend nights for the restaurant and rooftop bar) than a real historic/luxory hotel. We also received a mistake wake up call at 4am that we had not requested. We understand mistakes happen and we would have appreciated a voucher or some sort of compensation when we notified the front desk.

5.0

Sep 2022

I like the ambience of the hotel.

I like the restaurant. The food was a little pricey, but the quality was good.

Locals monopolized the roof top bar and restaurant. This interfered with my ability to enjoy both venues. It was difficult to get to my room because of the influx of locals attempting to gain access to the roof top bar. The complementary coffee was provided from 5a-7a. I sleep in while on vacation. The hotel needs to extend the complementary coffee hours.

9.0

Sep 2022

Fun four day weekend

Excellent service and location

Limited menu in bar

10.0

Sep 2022

Bday weekend

Everything.

Nothing.

10.0

Aug 2022

Will come back over and overagain

just beautiful and so clean

FAQs

How much does this hotel cost compared to others in New Orleans?

The average price for a rental in New Orleans is R 2,706 per night. This rental is R 563 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Pontchartrain Hotel St. Charles Avenue. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Pontchartrain Hotel St. Charles Avenue pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Pontchartrain Hotel St. Charles Avenue?

We found 10 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, parking, and laundry.

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3.9

Good(302 Reviews)

Pontchartrain Hotel St. Charles Avenue

About this hotel

Amenities

Map of New Orleans, LA

Nearby attractions

Pontchartrain Hotel St. Charles Avenue

Hotel in New Orleans, LA

Reasons to book

About this hotel

Amenities

Map of New Orleans, LA

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in New Orleans?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Pontchartrain Hotel St. Charles Avenue pet friendly?

What amenities are available at Pontchartrain Hotel St. Charles Avenue?

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