I showed up the night of the reservation at the hotel and they did not honor the reservation and told me that the room is now unavailable. They offered me "the last available room they had that night" which was a single room (my original reservation was for a studio apartment), I went with the receptionist to check the room and it was unacceptable for me as it even smelled of cigarette smoke. The receptionist refused to give me any other alternative and told me there is nothing he can do as his manager was not available. So I had to leave to look for another hotel room in Munich at midnight. After a long night of trying to find another hotel room on the spot, I could not find any. I had to call someone wake them up at 3am to sleep on his couch and having to go to work the next day. I had a phone call later with a hotel representative to whom I explained the whole situation and that I should not be charged. And then a day later they still charged me a no show fee. Also contacted Booking customer support to help with the situation to which they denied responsbility and replied to me that I should just deal with the hotel on my own.

Everything from the staff to the infrastructures keep up the customer and welcoming service

Nothing I dint like all was good

location and breakfast

no hair dryer

It was generally quiet, and the other residents were friendly.

No one came to clean at all during my 13-night stay, which had been guaranteed.

The location just next to a train station.

The check-in process took too long because the staff who handled my check-in was unsure what to do. After 15 minutes then only she seek help from a colleague.

I liked the room which I felt very comfortable and which is equipped with a small kitchen including pots etc. and a bathroom and also I liked the possibility to use the washing machines which are on the lower ground. Also I liked the area: quiet and yet well connected to public transport.

I was a bit surprised that the room was cleaned only the 3rd day when I was staying there. I would have preferred it to be cleaned every second day.

clean, quiet and staff very friendly and helpful!

my own fault didn’t realize how far out of the city it was!

The studio was modern, with a fully equipped kitchen, underground parking and new furniture. Subway station close by, with direct connection to the city center.

Parking was expensive, 18 euro per day. Also, the ventilation in the bathroom runs all the time.