La ubicación , el personal

Nada en general

This five star hotel is the zenith of luxury. Food, drinks, staff service, spa and rooms were excellent

Absolutely nothing this is one of the best hotels I’ve stayed in.

Todo

Nada

First class experience all round!

Gorgeous, clean and cozy, this hotel is probably the best place in York. The staff is excellent, certainly very well trained and very kind. Their teamwork was very good. Rooms are gorgeous. We went for the cheapest and it was already large and beautiful. The food at The Rose restaurant was delicious and prices for that quality are reasonable. Take me back please.

There is nothing to dislike here.

Great location.

Beautiful setting, service and food

Space available in the bar area, not enough room for the number of guests.

Excellent location & Breakfast.

Needs a clock in the pool, sauna, steam area. The music till 02.00. An adjacent nightclub?

Excellent service from all the staff. Room was very comfortable and clean. The location was excellent and close to all the main attractions.

Location, decor, comfort and service

Really beautiful building and very well maintained

Nothing

The Spa facilties were good The breakfast was good The staff vert friendly The location to the centre of York and the station good

Nothing to dislike

I stayed at The Grand recently with my mother (celebrating her 70th) and we had a wonderful time. The location was excellent and the staff were fantastic. We had afternoon tea and it was sensational. The atmosphere is welcoming and the spa was a bonus. Thank you for a lovely stay.

Bathroom excellent

Restaurant food

Room was wonderful

The meals got cold very quickly

gorgeous building. lovey staff. rooms very very nice.

spa overcrowded even though time slot booked. TV in room didn’t work properly. woke early due to building works near the hotel.

The food and the staff, all of which were excellent, Gemma in the Bar, Rayne in the restaurant, fantastic service, and the food was perfect, well prepared and presented and cooked perfectly.

Not having a lighter breakfast option in the restaurant,

Beautiful building. Lovely, friendly Staff. Perectly located

The.pillows were torture. The bath was slow to drain water away. We were shin deep in water as we showered. The price of the breakfast was ridicilously high. £25 per person!!! Double the price of any other hotel breakfast I have had previously. Cannot see where the price could be justified.

Perfect location, luxurious hotel and very friendly,helpful staff. Spa was lovely and restaurant was brilliant. Couldn't recommend more highly.

Friendly and attentive staff. very comfortable room. fantastic breakfast.

nothing

How friendly and helpful the staff were . Making you feel nothing was to much trouble . How beautiful the hotel was .

The spa relaxation room was not big enough for amount of people wanting to use it . Spa staff not as efficient as hotel staff .

location, style

would have preferred a period style room.