Thought I had already paid for breakfast but staff confirmed I hadn’t and needed to pay extra if needed.

Original room unavailable for check-in and promised time 3pm. Swapped twin room out for family room, but bunk beds were too small.

Location to station 2min walk room comfortable lots of shelves great view from window looking at castle ect

Bed so comfortable we'll designed bedroom large window air-conditioning and a fabulous breakfast with succulent sausage bacon ect well worth the money

Excellent location,lovely staff,and I received two complimentary breakfasts; due to being a regular customer. This was greatly appreciated and very hospitable.

Everything was good!

Staff was really friendly

Room was ok. Not good without a window, room was quite dusty. Bedding wasn’t changed, fresh towels one day but that was it.

Good location near the station

Noisy room until early hours due to nightclub nearby

I enjoy the room n how it was was amazing

Been kept awake with the kids till 3 with next door to us keeping us all awake

I’ve stayed here five times and it never lets me down. It is right next to the train station, which is very convenient. Nearly everything is walking distance from this hotel and there are lots of bus stops nearby. The room is always impeccable and the staff are super helpful. They also offer to keep your bag once you check-out so that you can enjoy the city on your last day and then collect it for free.

Some things need fixing/updating (e.g., this year the pop up sink stopper in my room got stuck). But these are minor details, as the staff will always fix it as soon as they can.

Staff were friendly and the rooms were amazing

The bar was a tad expensive

Always stay here if we need to stay over in Newcastle for a gig etc. Pretty basic rooms but usually great value for money and super close to the train station and city centre action. Manages to remain quiet too.

very affordable and good location, mostly clean

floor hadn’t been cleaned it was a little grimy, loud people in other rooms, pillows were paper thin, air conditioning unit was extremely loud so had to be turned off

Excellent hotel with great staff and friendly manner. Rooms were well appointed and very comfortable. Enjoyed a very nice breakfast. Would recommend this hotel

Nothing I can think of .

Was very clean and comfortable. The staff were very helpful and friendly and went above and beyond to help me with things. Close to the sights and bars etc. A great little budget hotel.

Some not great people stayed causing problems but this wasn't the hotels fault.

clean and comfy!

only issue we had was the bathroom. shower was more of a wet room style and after shower had been used the drain stunk!

Quiet room, good breakfast, drinks and dinner. Location excellent for central Manchester, trains and metro.

Air conditioning did not have cool air, windows do not open and room very hot.

The room was comfortable and had all that you needed. The size was great and the staff were lovely.

good location, decent room size and layout

tv didn’t work, sheets were torn, very noisy air con unit in room

The bed was comfy and the cleanliness was immaculate! Great hotel

The floorboards were very loud

very simple and has everything you need.

Lovely breakfast, friendly staff

The decor of the hotel was cool and modern. The bed was very comfy. The location was pretty good; not too far of a walk from the centre of the city.

The walls are a bit thin so we could hear people in the corridor, in other rooms and also hear street noise from outside. This disturbed our sleep slightly but not too much. Maybe bring earplugs if you’re a light sleeper!

comfortable and next to everything. ladyanne was amazing, always trying to help

nothing

Lovely hotel Lovely rooms. Lovely staff. Brilliant location.

Very noisy had to request a change of room which was facilitated no problem. If you like sleep request a top floor at the back of the building but don't go to bed before 2 unless you like the thump of music from the nightclub below.

I knew where the hotel was from a previous visit. It's very easy to find on a walk from the train station. I arrived very early and was allowed to leave my luggage and use the lounge if required. The staff were very helpful and the actually check-in was easy.

There is nothing that I didn't like.

Unbelievable location, close to Central Station and everything in the town centre. Stayed for six days and found it clean, convenient and comfortable. The staff could not have been nicer. Did the breakfast one morning and hung out at the bar one night and both were good. Overall, you can't beat the value for the money.

No complaints