We planned to check in at the allotted time, however we were soaking wet, freezing cold and had two very fed up children, so we called ahead to see if there was any chance of getting into our room any earlier. Crystal managed to swap us to a different room to the one we were allocated so that we could get them inside and into dry clothes. We were so incredibly grateful for her taking the extra effort to facilitate us. There was another member of staff who we met in the first instance who checked in our suitcase on arrival, there was a discrepancy between systems which didn't show that I had already pain in full for our room. He rectified this with no issues/extra hassle for us whatsoever. The room was a decent size, clean and well appointed for the price. The staff we encountered throughout our stay were friendly and helpful, which made an infinite amount of difference to our trip, and we really appreciated the service we received. Thank you very much.

Location Staff welcome Clean rooms

Temperature of room Breakfast was average

Staff were absolutely fabulous and let us check in early at no extra cost. The room was a little small (the sofa bed took up alot of room), but it did the job for 1 night. The breakfast was also lovely. The hotel also smelt amazing, smelt like baby powder in the corridors :)

Bar prices were high! The breakfast items did run out quite quickly too but most were replaced.

Location was perfect and the breakfast was great

Machine à café défaillant.

Une meilleure machine à café.

Room clean. Staff friendly. Good breakfast

No hand soap in room

Location near to the train station.

Tried yoghurt with fruit compot. Sour! Tried scrambled eggs and beans - loaded with butter. Coffee was "undrinkable". Bathroom light was blue and very dim. No shower gel.

room is small, but clean and nice quiet and, staff was super nice even when they are very busy, they are very friendly very soft quick check out breakfast didn't have that verity of options. location is good near where I want to be.

breakfast, there was limited options for eggs, no hot milk and instant coffee.

Zeer behulpzaam personeel

Aan een drukke verkeersweg

Cleanliness staff and comfort were all exceptional

Car parking in city centres always an issue. A little too far from centre A proper egg at breakfast would have been good (fried or boiled)

Very good choice

Nothing

Location and staff

Slightly small room

Comfortable place to work, nice breakfast included.

Beds were a bit uncomfortable, I had 2 teenagers a girl and a boy and there was only a double sofa bed for them to share in our family room, would have been better with two singles and a bit more room but that's all.

Good location. Good room size and facilities

Room rather dark. Pendant light did not work. Shower drain was clogged

Location

Centrally located near a lot of the bars restaurant and tourist attractions

Nothing - will go back when I visit Newcastle again

cleanliness, friendliness, location was perfect for a wander and to visit st James park

n/a

staff friendly and helpful. Clean and comfortable.

little too far from the main city centre

Rooms are clean & tidy also members of staff are very friendly.

good location

tired attempt to charge for ‘late checkout’ unhelpful and unnnecessary at 12.08

Staff were excellent and really helpful. The hotel is located right to the side of the city centre and only 10 mins walk to the station, main shops and on to the riverside. The rooms were clean and well equipped. There were a few marks on the walls, a broken socket and some other scruffy bits, but didn't detract from the overall cleanliness. Breakfast was the usual quality buffet you get at Holiday Inn Express and you can eat your fill of hot and cold breakfast. Top notch.

Absolutely brilliant

Nothing everything was good