The bed , for a king bed I would exspect a king bed not two singles pushed together as the beds separated easily

The man on reception quite helpful

Customer service on arrival was awful think the girls name was Tiffany she came across as so obstructive when we were trying to ascertain certain things. Did not want to listen to us and cut us short during conversation. We advised we could check in early then advised on arrival that we couldn’t, was told to come back at 1430 to be told yet again room still not ready. As if the renovations were not bad enough with work men everywhere we were than advised that we would not have access to the restaurant or bar on the 11/4/24 now I am sure that the room rate must be based on the room and facilities at the hotel so why were we not offered a voucher or complimentary service for a different night for the inconvenience caused for. They obviously run private events in their bar and restaurant and it’s win win for them guests paying to stay pay for this and event bookings pay too so they getting double the profit at the detriment of the hotel guest. On the Thursday we noticed a leak from the hotel room ceiling straight down onto the bed where the pillow was and although when we reported it to reception they did sort this out a comment was made by the decorator as to how he assumed the issued had been fixed so obviously this had been an issue previously and they are still booking the room out we did think this as you could see the difference in colour of paint

Great location, easy parking, recently refurbished

The breakfast… the food was great but have the cooked breakfast as a buffet.

Room recently refurbished was nicely redecorated. Staff were excellent in trying to run reception from a single desk and cope with guests.

Room recently refurbished was not cleaned properly with paint splashes up the wardrobe and the floor was not cleaned. The shower when turned on the morning did not work at all. Restaurant recently remodelled only served a basic breakfast which was not up to the standard that we have experienced previously.

The location is central and very convenient, The bed was comfortable and the rooms were of good size.

Unfortunately on arrival we were told Booking.com had overbooked the rooms we had ordered. Subsequently I was downgraded to an inferior room which I understand cannot be helped. The downgraded room was very below average, parts of the wall were left unpainted, it looked very tatty, the sink tap was also leaky which sprayed water everywhere including onto unused toilet roll creating perfect environment for mould and other problems. In addition the hotel was so full they could not accommodate our party of 2 for breakfast in the restaurant at any time other than 6.30am which was not ideal, but they could offer room service up until 9.30 Unfortunately, in the morning room service was ice cold amongst other problems, I assume probably because half the hotel was told to order breakfast room service and the times had not been staggered and it was delivered by one poor woman who for obvious reasons was having the worst morning trying to accommodate 17 room service breakfasts simultaneously. Furthermore, and probably the worst part about the whole stay, came in the form of some unbelievably poor service from the man on night reception, whom in our opinion, simply couldn't care less about his job. His attitude was surly (to be polite) and so unwelcoming it stretched to the point of being almost hostile. Even asking for a drink at the bar was met with attitude as he was patently disinterested so much so it was actually uncomfortable. My strongest recommendation would be to immediately review this employees work and behaviour and seriously reconsider having him continue in a front of house role. If this is him normally; I am absolutely certain I am not the first person to complain about this. In the morning, I expressed my above concerns to whom I assume was a woman from management (I apologise did not catch name) She was very professional and a credit to this hotel. She acknowledged the above and made alternative arrangements for breakfast, with thanks.

Brilliant location for the city centre and trains, easy access for local transport.

Nothing to dislike

Great location and very nice rooms. Shower and bed were excellent. Very good stay and staff were extremely pleasant. Would definitely stay again

Bar could have been open but we was aware that renovation works were in progress

The staff. They were helpful and friendly.

No easy access. Difficult steps you climb to get into the hotel.

Clean, nice bathroom and good parking.

Noisy fan that couldn’t be turned off, pillows uncomfy and breakfast was poor quality for the money.

Location was excellent

Bed was worn out needs new mattress

Location

Uncomfortable bed, general cleanliness of room poor,shower head constantly dripping, shower mixer controls damaged. Breakfast was ok but having to wait considerable time in a queue for use of toaster which was constantly tripping on power plugged into an extension cable instead of a general socket unacceptable.

The location of the hotel was very good

The room 339 had a total crack from one end to the other on the shower tray , it’s was black and dirty and a health and safety hazard . The room had no view whatsoever was dark and dingy , the room shouldn’t have been let . Very dissatisfied

The bed was huge and very comfy. Breakfast was nice, plenty of choice. Lovely bar area. Rapid lifts.

Room service. Ordered food and it didn’t arrive.

Staff were nice. Reception and bar area felt welcoming.

Room wasn’t the cleanest, the paper coverings on the cups had tea stains on from the last occupants. The breakfast was not large, only one small slice of dried up bacon on a full English and the breakfast was underwhelming considering the price.

The central location, the room and the breakfast were great. The only thing that bothered me was the soft mattress.

Nothing that comes to mind.

Great location and very attractive and comfortable room

Location and Facilities

Staffing issues caused issue with Bar closing time

cannot fault anything

The location, close to the railway station and all shops and restaurants

Nice clean hotel. Decent room with good facilities. I’m

Nothing

Ideal location

Great room. Lovely breakfast

No mini bar as stated no gowns or slippers like previous stays.

Great location late nite bar can’t beat it 😋😋

really can’t pick anything I didn’t like

Good breakfast and close to train.

Room not properly clean. Bed uncomfortable. Lamps etc did not work. Poor maintenance and cleaning

Location is great for everything in city centre. Complimentary bottle of local beer was a nice touch.

Hated the wooden floors. Felt cold and dirty on the feet. If slippers were provided it would be bearable but they weren't and they were not on the list of things that could be asked for. Pillows really flat and hard not comfortable at all did not get a good nights sleep because of this. Would have loved an easy chair in the bedroom, nowhere to sit comfortably except on the bed. No toilet brush, I hate to leave the toilet dirty when I leave...just a small thing but easy to solve.