The location was a good location

The clenliness no mini fridge in room 1st room stunk of urine so bad to be moved

Food perfectly cooked but condoment rack could do with cleaning. Grease and looked like not been cleaned for a while.. Apart from that all good..

.

Evening meal good breakfast good. Staff great

Room not clean, had to move room as toilet was flushing all over the floor. Paid for a room with a view and was moved to a carpark view. Couldn't use the pool facility as no towels and no locker keys. Children in the pool all day instead of at allocated times. Spa staff very blazai. Not an enjhstay.

Pleasant and efficient staff on reception. Service in restaurant bar very good. Free parking.

Room service not good. Unable to customize order. Difficulty to contact bar to order. Had to go down myself. Food and drinks expensive at bar.

Pool

No air con Pubic hair in shower Carpet hadn't been vacuumed Couldn't even get our pram into the room because it was blocked by a bed too close to the door At breakfast no one explained we could order things from staff that weren't present at the food tables

Good location and great leisure centre.

We had two rooms the double room was fine. However the twin room was exceptionally small and the twin beds were just a double bed pulled apart with about 3 inches between them and wouldn’t move apart any further. I was sharing a room with my 23-year-old son he really doesn’t want to wake up face-to-face with his mum 3 inches away very unappropriate. There was one ceiling light in the room which was positioned outside the bathroom so in the main room it was very dark. We also have no shower gel just two shampoos. There were adjoining doors to another room (not my family) which were obviously locked but 8 am in the morning I could hear the conversation the guy next door was having on the phone heard every word complete lack of privacy. considering the price of the room I’ve stayed in ones for less than a third of the price that were more spacious all in all better.

The bathroom was a state the bath knob falling off the glass door to shower being jammed shut the bath being left on hottest setting and the window left open and window ledge inside soaked

Facilities

Dusty room. Smoke and mirror Extra over charges for everything. Eg Parking, Gym and Pool use, Breakfast

Nice building

A bit dirty and old rusty radiator in room

The breakfast was really good. They really looked after my husband with the gluten free breakfast. The location is perfect.

Breakfast poorly cooked, only scrambled egg, bacon looked like it had been boiled in water.

Evening dining in the pub was full of noisy men watching football on tv, with no quiet spaces to eat. The room was full of TVs all with football on, even the breakfast room had TVs with sport on. This hotel is not for couples.

the lady on reception was really helpful with my 1 month old daughter

the gym and bar facilities were great

bed and pillows very uncomfortable, shower sprays all over the floor as the screen is not sufficient. internal of room quite dated. very dark even with all the lights on.

Stayed here a few times just think the price is a bit on expensive side thats all or maybe give some discount offers to guests

Attitude of reception staff. I visited unexpectedly due to husband being seriously ill in nearby hospital. Staff were totally disinterested in helping when I complained about room. Receptionist more interested in watching young men visiting health club.

My partner cannot take butter so only having scrambled eggs was not goid,need a choice please

Very slippy bath when showering

the location

the food offering was poor

clean, comfortable, the pool area was fabulous.

the bar was expensive and the menu limited

staff were very polite and smiley

Thought the hotel was really overpriced. The room service menu wasn’t great. Quite unhealthy options. No menu in room, had to go down to reception a few times as there was no phone in the rooms. The app wasn’t easy to use. Sunday morning the hotel hallways stank of drugs. Batteries were on there way out of the remote Friday when we arrived and rather than replace them we were told to take them out and warm them up in our hands which resulted in me having to go Saturday night to reception and asking for more.

Location

Very busy

Bed. Location friendly staff

Nothing

helpful staff. check-in/out system.

staff were great

place needs updating certainly not Like the other’s in the chain and won’t stay there again