The villa was beautiful with a breathtaking view and fantastic facilities. Our villa host, Beauty, was warm, attentive and friendly. She sorted out even the most minor problems with empathy and utmost professionalism. We would’ve loved to have had more time with her as her stories were so funny and she made our stay so much more enjoyable!

amazing location stunning villas

nothing

just amazing

nothing

Very nice hotel, amazing villa and very good service. Food was not amazing but it was ok. Breakfast was good.

Beach could be cleaned a bit more as waves bring some detritus.

Everything. Beautiful hotel very well maintained. All perfect!

Nothing

Water sports on their own private beach, very accommodating and friendly staff, great breakfast, great ambience, enough activities to keep you occupied

Only two restaurants for dinner; few too many insects around!

I loved the view from every area of the hotel and from the room. The floating breakfast over the pool was breathtaking. We were celebrating our anniversary and they prepared the banio, placed happy anniversary towel swans on the bed and took a picture and printed it for us. they even gave us cake to celebrate. it was exceptional treatment. the massage was amazing. we enjoyed our stay so much

it’s hard to walk from the room to other hotel facility because the rooms are built on hills and it is very steep to walk, you need to call for a golf cart every time you want to go out of the room I wish there were stairs

excellent place! little to far from the city

Only 2 places to hav dinner which is a small number of choices

Best hotel in Samui. The villa was amazing, big and with every possible facility you might need. BreKfast was also delicious and the team service was above and beyond. Will definitely come back again

There was a bad smell from the toilet but they fixed it fast

Really nice sweet staff and beautiful beach

The staff isnt trained for 5 star staff its more 3.5 stars. Wouldnt visit again. spa has mosquitoes, you go in for a $300 massage and come out with mosquito bites on your face arms back and legs. Breakfast is a complete disaster, they dont give cutlery, eggs take 40 mins and order comes wrong, coffee 20 mins, you go to get it yourself they say go sit down. it’s completely understaffed for the amount of people eating. plus breakfast food isnt that great, very little choices, croissants and other bakery are horrible. they never ask if you need anything else, and then when you want to go back to your room after having coffee there are never enough buggies. batteries run out so you end up waiting 10 mins. also paid for rose bouquet almost $100 and it was tiny, pool isnt heated, beach staff also never check on you, you have to chase them down then same thing happens if you go to the beach restaurant or toilet you get bombarded with mosquitoes. ive been to other tropical resorts and yes there are bugs and mosquitos but they spray everyday and have mosquito repellant in all public toulets, spas and areas. not to mention our last day we found poisonous centipedes, milipedes and worms in our shower and toilet and thank God we didnt get bit. overall banyan tree is not nice for 3.5 star bur definitely not 5 star. and the second bedroom in family villa is extremely tight and claustrophobic, the bathroom in master villa is larger. room service can also take over an hour to come to you

Absolutely stunning villa and location - the grounds are immaculate and the service was certainly 5* from check-in to check-out. Khun Pla was super helpful and made us feel right at home and all staff were so friendly! Really helpful with arranging a necessary PCR test for us offsite at the local hospital.

Saffron was unfortunately lacking a bit of atmosphere and the ambiance could certainly be improved.

The BEST Villa and accommodation we have ever experienced. The view, the Villa, the set-up the pool all fantastic! All staff superb.

Restaurant options limited, no bar to have pre-dinner drinks, pool area a bit tired, beach bar a bit too “concrete”, beach and beach equipment not as nice as it could be.

good view and great staff

have to depend on buggy to reach all destinations in the property.

The villa was superb. The beach was beautiful. The staff and service were outstanding. Incredible grounds, lush and well-considered. We loved the 25-year sustainability story (Book in the library). It really created a connection with us and what banyan Tree is all about.

A little more awareness about the fact that the restaurants and bars had limited opening times (mostly 6pm close). We appreciate it's just reopened, or running below capacity with reduced staff. just awareness, as we were looking for a warm, late-night environment for a cocktail.