Super zentral, direkt in der Altstadt gelegen! Gehoben/ Schick, sauber & sehr nettes Personal.

Situación excelente, instalaciones, amabilidad del personal. Todo genial

Perfect location for exploring Krakow! Just minutes from market square and most major sites are walkable. Hotel is newly renovated and the room was beautiful and spacious!

Conforto e limpeza

Estava tudo a contento

Everything. Beautiful hotel. Very central.

Clean, comfortable and stylish and in an excellent location with in the old town.

La situation exceptionnelle Le personnel à l'écoute et très réactif Le Spa les soins etc... La propreté et le confort des chambres et le lit XXL ( suis très grand, confort comme à la maison )

Nous avions pris une chambre supérieure de luxe avec balcon mais les fenêtres sont condamnées ! Nous souhaitions dîner au restaurant gastronomique de l'hôtel mais celui ci était fermé !

Everything is just very comfortable !

Breakfast: choice are not big !

The hotel was in a magnificent location, right in the heart of the old town, which is beautiful. The excursions we booked collected us from the door, which took any worry away about getting to a certain area on a time frame. My only slight comment, was the breakfast Team were very slow at coming to offer coffee & take our order, but not to a level of complaint. Beds were exceptionally comfy, with a great variety of pillow comfort. I would absolutely recommend this hotel.

Only the level of service from the breakfast team.

We loved the assistance that we received from the front desk, most especially from Joanna! Also, we loved our suite. Our two young adult daughters had their own private space and bathroom upstairs. Everything was clean & the room was beautifully decorated. I also enjoyed the spacious & gorgeous bathroom that my husband & I shared. It was exceptional! The weigh scale was a nice amenity. I hope to revisit this beautiful hotel, again, in the future.

There was nothing that I didn’t like.

Amazing- beautiful, clean, fantastic breakfasts and lovely staff

Nothing

A szálloda elhelyezkedése fantasztikus, közvetlenül a fő sétálóutcáról nyílik, a közelben van a főtér és a színház is. A parkolás a mélygarázsban megoldott, a személyzet nagyon segítőkészen intézi. Az olasz étterembe közvetlen átjárással lehet bejutni, kellemes és hangulatos. Csendes a szoba, igazán lehet pihenni. Az épület egy kicsit zegzugos, viszont hangulatos.

A családi szoba belső folyosóra nyílik, ahonnan közvetlen belátás van. A nagy légterű szoba fűtése nem elegendő (novemberben). A kinyitható ágy kényelmetlen. A wellness részleg a pincében van, egyetlen kis szauna és egy kis jakuzzi van, valamint egy hűvös medence - elég nyomasztó. A reggeli finom, de aránytalanul drága.

Situated in centre of old town easy accessibility to everywhere. Cleanliness throughout hotel was first class. Friendly staff. One guy in particular in reception was first class unfortunately can’t remember his name. He was there on our first day.

Nothing really it suited us perfectly.

Jakość

Brak

We really enjoyed our stay. We were greeted with a glass of Prosecco which was a nice start. The staff were great, the food amazing and we made great use do the lovely spa. I would highly recommend this hotel.

To be honest nothing. We left very happy.

hotel was great

Nothing

The whole hotel was beautiful and the staff were so helpful, we really enjoyed our stay. Perfect location too.

Fantastyczna lokalizacja, w samym sercu Starego Miasta. Profesjonalna, dyskretna i przemiła obsługa. Świetnie masujące panie terapeutki w strefie SPA. Przepyszne, różnorodne jedzenie.

Warto pomyśleć o wymianie suszarek do włosów na bardziej wydajne.

It's the second time I have stayed here. The main pull for me is the location. The hotel is right in the middle of my favourite 'rynek' vein. Florianska is a vibrant cobbled road, with an eclectic range of shop fronts. It's also on the right side of the square for access to the train station, shopping mall and other attractions. The hotel itself is grand, a welcoming entrance into a well presented building. It is clean, spacious and attractive - particularly the underground spa. Rooms and bathrooms are big and the food is tasty.

Our room overlooked a nightclub/bar on the other side of the road, which disrupted our sleep. Despite this not being the fault of the hotel/staff, it's obviously something that guests should be aware of as the whole purpose of staying in a hotel is for a decent rest. If you can't sleep due to the presence of a nightclub, then your stay is compromised. The review score asks me to rate my 'stay' at the hotel, not the hotel itself which is lovely. My score refers to the stay/quality of rest.

a luxurious hotel where we spent at least one wonderful night. everything is at a very high level, both the rooms and the hotel management in general. A decent restaurant, but still not up to the required level. cool parking with an elevator) Overall, a practically new hotel with a very beautiful design and cozy rooms

pillows - lit bit hard, too warm in rooms while climate control in the room did not work properly

Excellent location, comfortable bed, clean and modern room. Restaurant good too.

Indoor swimming pool was a little cool

ハードなフライトスケジュールで疲れていたため、スタッフの対応が迅速でうれしかったです。 彼らの笑顔に癒されました。 ロケーションも良くて非常に便利な立地でした。 朝食も豪華でおいしかったです。 また泊まりに行きますね！！

特にありません。

Location High ceilings and design / architecture

Lack of reception area. No heated mirror or extractor fan in the bathroom. Breakfast not included in my package; at that price it really ought to have been.

Location perfect. Food amazing. Staff relatively friendly but didn’t go out of their way to make you feel welcome or tell you anything about the hotel or anything locally.

Staff could have been a little more attentive.

Piscine / sauna / hammam Design et propreté de la suite Petit déjeuner sympa

Petit déjeuner pourrait proposer des jus frais sans devoir les commander aux serveurs

Ideal central location. Well kept and immaculately clean. Really friendly and professional staff.

My only small issue was the pillows as they weren’t robust enough, but that’s likely personal preference.

Lokalizacja, klasa hotelu, pyszne śniadanie

Ultra twardy materac

The buffet breakfast was continental with plenty to choose from on the hot menu Fantastic location with only a 2 min walk to town square where there is an abundance of restaurants.

Staff and space.

The location is excellent, staff very helpful, rooms spacious and comfortable. The spa was a hidden gem of the hotel.

Fantastic hotel and location. Good staff and very clean. Pool and spa facilities were excellent.

Really poor WiFi signal in the room and pillows were uncomfortable.