Good location, comfy beds. Staff in restaurant and bar friendly.

Pool extra cost at £5.00 per person per hour. Booked in advance. Car park extra 6 00 per day. Breakfast is OK. Charged at 7.50 per person, even children. Rooms are a bit tired, but it's Blackpool. Lift broken.

Good food well prepared. Good bed

Paying for parking

I was very well impressed on how welcoming and helpfull the staff were. Especially the women Andrea. A travel a lot threw my work and when I take my daughter away. Out of every where I have stayed if I found this women the best person I have ever dealt with. Also the house keeper who I can’t remember her name but Andrea will know as an asked her name twice . She was so very kind and helpful and I belive they both deserve a lot of credit as I believe they are a big asset to this place. I wouldn’t normally go out my way to do a review but I feel they very much deserves it. Apart from that the hotel was nice and clean. Better took a than a exsoexted a wkuis fer the doe value of money and the palace was really. Ice and clean ext. great how they have a look which btw you can connect you mr phone to the blue speak there so it’s good for having a wee rave party in the pool for the kids. Fight recommend this place and anytime am there now I will not be staying anywhere else. Well done to all the staff in general but Andrea and the house keeper was my favourite. Just never felt stafff to be so helpful much as they were so good on them and a hope to see them again everytime I am back up.

the staff were very friendly

I didn’t like that you had to pay extra for the pool and parking once you had already paid for your room.

It was very clean staff were very helpful and friendly plenty to do

The only thing we didnt like was the room wished it was a bit bigger and the shower needed to be bigger

The bed and pillows were AMAZING, I slept so well. The staff were also polite and friendly. Also pay for parking in the hotel, it was £6, not the NCP advertised fee of around £15. Only 50 yards from Pleasant Road tram stop.

Unfortunately the shower was very tiny, the head is fixed extremely high, meaning my child couldnt use it as she couldn'twash her hair, due to a show), and anyone above a UK size 16 would struggle. I'm a 12/14 & couldn't put one arm out fully without hitting the wall. Also, although it didn't impact my stay, the decor in my room was 1980's (very worn and tired. Rm 115).

Great location, room was good size with sea view and beautifully clean. Plenty of space and nice bedding.

The lift, it clunked and bounced and had the old fashioned gates which people kept leaving open so you couldn't call it. Narrow corridors.

Great night there would stop there again. staff are very friendly and very informative, couldn’t have asked for any more

Not much it’s a little far out, but straight road and really easy to find

It was great value for money and the lady on reception (Andrea I think) was lovely!

There wasn't a lot of room to sit at the bar. Andrea was the only member of staff I seen, we had to wait a long time to get checked in because she was busy on the bar (not her fault). It was super hot in the rooms, a fan would have been great

Nice comfortable four poster bed, room clean, great sea view,

Shower was ok, not much pressure took a while for some warm water

The staff was amazing so nice always there to help And the hotel was amazing also. We didn't have breakfast but the dinner was 100 percent. We booked the pool twice and both times was so good for our little one

Was all good nothing to dislike

the staff

n/a

The pool an sauna

The steak pudding dinner

nice on the sea front

Certain staff came across rude and not enough parking

located in a good area lift to every floor breakfast was cold

the high step as you climb the other steps at the front

Great parking, very friendly staff, very clean and good bar pricing.

Bed a bit soft for our liking.

Room was spacious

The corner showers are a bit small.

The staff were all amazing but a special mention should be made to the reception/bar/restaurant lady who was really exceptional and was just right there to answer questions and give amazing service whenever needed. Felt like one-2-one service honestly.

There was only one spare plug socket in the room - So we had to choose between charging a phone, boiling the kettle or plugin in the hair straightener at a given time. Small detail but worth noting.

Good location

We picked this hotel because it had a pool, and paid extra for it. When we got there, we were told the pool was £5 per person, which was unexpected.

The evening meal was ok, the room as clean and the bed was comfy the staff were friendly.

I didn’t like having to pay extra for parking or the swimming pool which you could only go in at an allotted time for an hour and it was freezing as were the showers so not enjoyable then the buffet breakfast the next morning was lukewarm

The reception staff were helpful, the games & downstairs area was very clean and tidy. Beds wernt too comfy and infact one of our singles I think was broken however my 8yr old wasnt too bothered for 1nt.

One of the main reasons we wanted to stay here was the fact of the pool facilities, nowhere upon booking nor in our confirmation did it say there was a charge to use the pool nor that it was on a booking basis only. This was just on a small sign next to the reception when we arrived. I asked the chap who was running the bar that confirmed you only had 1hr & it was £5pp!!!!. Also the only 2 machines working in the games area were the pool table and air hockey, pool 1 que which had 100% seen better days. We happened to be on the 3rd floor and the lift which only carried 2pp at a time wasn't working either. It's quite a dated place but kept very clean. Just a few things need work on.

The pool

When my other half fell down the stairs lmao

lovely staff and the beer is good

room a bit run down and furniture was rough

customer service but that’s about it

- the games room was too cramped and everything chargeable - at time of booking, non disclosed extra charges for parking, swimming and games room - you had to straddle the toilet to be able to close the toilet door - shower had mould around the edge

This is a fab hotel food staff entertainment amazing

Every time i have stayed here in the past the beds have been spot on but this time staying in room 230 Omg we both was laying on a mattress topper and a wooden board so every hour we was waking up To the point my back was hurting

Always a great, warm and comfortable room. Breakfast freshly made to order.

Nothing