Great Location. Clean. Polite and helpfull staff. Highly reccomented. We want to thank Kristian (reception) for his help.

Very central modern luxury hotel.

Nothing negativ

Los muñecos de la orquesta

No limpiaron la habitacion en los tres dias

Central location. Big hotel but small and old style room. The breakfast for Bulgaria very good

Small room

Excellent rooms with outstanding facilities. The hotel is well located in the centre of Sofia with easy access to sites and parks

Staff could have been friendlier and engaging.

The hotel was central to key attractions and the staff helpful and friendly.

To be aware bathroom didn’t have a door and not enough tea in the room

Alles Top

Location superb.

Location, ambience

Breakfast. Could have been better. Same menu repeated everyday

I really loved how polite and helpful staff was (especially Dimitris at reception)

It wasn’t really clean - huge balls of dust behind curtains, under bed etc There were things of previous guests not removed from under the bed too

Location and staff

Booking

very good value for money, a true luxury hotel in a wing of the Presidential Palace

The fact that when we called the Reception for some towels they arrived after one hour

Everything was perfect Location is very cental near Serdika metro station Interior design is impressive Breakfast is perfect Service is very good In fact,the best hotel in Sofia so far

Nothing

Location was good and breakfast was good

The lighting system in the rooms is ridiculous- over complicated and useless

The property is stunning, the decor of the rooms are beautiful and the service throughout the hotel was top notch! Location wise you are at the top of Vitosha Boulevard and surrounded by some good bars and places to eat. I’d not hesitate to stay again as the price is very good value for money.

For a 5* hotel I felt the cleanliness of the room was very poor. The wooden floors were dusty, as were most of the surfaces, clearly not cleaned with any kind of eye for detail. Taps in the bathroom were watermarked and the splash back behind the sink and the mirror were badly marked with splashes. Such a shame as the hotel itself and the rooms are stunning. Housekeeping do not do the place justice!

Great location. Room was very nice.

Front desk staff were always swamped - so it was very difficult to get any help from them - other than check-in and check-out. The hotel needs more staff to help their patrons.

The location was good, right in the center of the city. The room was very fancy with automatic curtains, a nice balcony.

It does not have a parking. Like a safe one not one in the middle of the walking alley. It was quite dirty. Lots of dust in the room, even the floor on the hallway wasn’t clean. The breakfast wasn’t that good. The only things that looked good was the fruits.

love the location and overall feel. nice view but from only some rooms. beautiful art deco

certain parts were unfinished and gym was not functioning properly. some staff not as helpful but others were amazing!

location

very noisy from the construction work in the hotel

Charming old hotel in the presidential palace in the city centre - great value for money.

All excellent.

The location was excellent, very close to everything. Breakfast was very good as well with a lot of choice, and the rooms were comfortable. The only complaint I had was that my room was not cleaned once during my stay (4 nights), despite repeated complaints. It's a shame as this is otherwise a very comfortable hotel.

poor cleaning service

location

Air conditioning not working and they didn’t find solution they didn’t respect the privacy sign on the door there was rebuilding in our floor and it was noisy

Newly renovated, high-tech spacious room with lavish toiletries (Clarins) and furniture; crisp bedlinen, generous, comfortable bed, floor to ceiling French windows... excellent breakfast - with a wide selection of pretty much everything one could think of (including fresh honeycomb in a fancy setup)

the floor was under renovation with most rooms work in progress and only a handful of rooms operational - dust and dirt from renovation works, workers going up and down the hallway, a bit too much for a five star hotel