I booked a standard duplex and did not know that this means the view is down the busy main road in Sea Point so cannot open the sliding doors or windows due to noise. The duplex was on the 4th floor. I then realised as a Gold member I could have been offered a free upgrade. After chatting to the friendly reception staff and the manager on duty we reached a win-win situation, I just paid in a little bit to get a super upgrade to a penthouse duplex suite on the 5th floor!!! I already booked a very good low season winter's rate so this was an amazing deal. Amazing large patio at the back (same level as bedroom) with a view of Lion's Head hill and to the front a spectecular view of the Atlantic Ocean. The lounge and kitchen level also had a balcony with a sea view. I would recommend to rather park on the 1st level as the basement level is very small and tight. This was a once in a lifetime stay as the hotel will be renovated soon and I am sure it will most likely be much much more expensive then.

Stay was alright and comfortable

The hotel is in a great location and is good value for money.

There are a few issues with this property. Firstly and most importantly, South Africa has rolling blackouts around two to three times a day. This Property does not have a backup generator at all. This means complete darkness with limited backup lighting - nor do the elevators work during blackouts, sonic you stay there don’t be on the 4th floor. This is not disclosed in their website or on Expedia. Almost all hotels in South Africa have adequate power backups. Secondly, staff are quite unfriendly and unhelpful. It seemed everything was a hassle. I requested a an hour later checkout and was refused without checking their system and the hotel was clearly empty. In addition you cannot charge things at the bar to your room. Small things that may irritate travelers. Room wise, it’s ok but not great. Despite having ‘VIP’ access we were given a room facing the main road in the loud side of the hotel. The cheap plastic blinds don’t block out the sun so you should expect to be awake very early especially in summer. The shower gel in the bathroom had some mold on the bottle. All in all there are much better options on the Atlantic seaboard at that price.

Nice hotel conveniently located in a beautiful part of town. Service was excellent, breakfast was good, room amenities were great. Only issue was the lack of sufficient generator backup during electricity load shedding periods in the area; we were told that the hotel was in the process of getting the issue fixed.

I really enjoyed my stay here and found the staff extremely helpful, friendly and attentive.

I really enjoyed my stay here and found the staff extremely helpful, friendly and attentive.

Great location and very comfortable stay.