Excellent value. Large rooms. Comfortable beds and bathrooms. Very obliging and friendly staff( who actually rang us to tell us our door was not closed firmly !) Very convenient to Carpenter st and walkable to many good restaurants

highly recommended this hotel, very convenient nearby with shopping mall and eating places. hotel stuff are very friendly

It was such a delight, staff were very friendly

Very nice hotel with good facilities and good location in the centre of Kuching. However, I paid extra for a club room and while afternoon refreshments were available, there was NO Club breakfast. I found the breakfast was in a VERY crowded dining room in the 4th floor and that spoiled my enjoyment of breakfast!! I think if you pay extra for Club, then you must have your breakfast in peace & quiet on the club floor

It was a decent hotel for Kuching where there are limited options.

Property is okay, not excellent.

Spend 1 night with family of 4

Nice location, easy to walk around the city. Room is clean and bed is super comfort !

Excellent stay at The Waterfront. The service was impeccable, the bed and pillows were the comfiest I've experienced, breakfast had a wide selection of foods The airport shuttle service was great. I especially liked the hotel cat called Orange. I didn't get a chance to use the pool area as it was closed for VIP events when I tried.

Not a bad place, relatively clean and comfortable. Location is great as every place in old Kuching is just a short walk away. But as usual, it takes one staff to spoil the stay. We booked 2x family rooms on the Club Floor, so that we could use the Club. We got to check in at the Club, and we were told that we could use it, all 6 of us, as long it was open. However, for breakfast on the 4th floor, it would only be for 4, and we'd have to pay for 2. No issues there. On the 2nd day of the stay, we were told that only up to 4 could use the lounge, and that we would have to pay MYR39 each for the other 2 pax. What?!!! And that is for each entry, i.e., for tea time, and then for "Happy Hour" (inverted commas because there's no alcohol served). We just needed to use the lounge to discuss our activities since we weren't in adjoining rooms. Some times we didn't even take a drink. The charge didn't make sense, and I told the staff that was not what we were told at the start. She later came back to say she spoke to the manager and we'd all get 'complimentary' lounge entry for the rest of the stay. Strange, I thought that's why you pay the extra for the Club Floor to start with.

This feedback is for management, Actually my review on staff is solely based on ONE staff member, the lady that looks after the pool and sauna for me every single day, she was so good, attentive and always positive. The rest of the staff needs to have better training. Some staff walk around bare feet, sometimes during quiet times the staff are talking to family loud and friends on their mobile phones disrupting the guests. Really weird, the only noticeable staff member that provided me EXCEPTIONAL service was the lady that looked after the pool and sauna in the mornings. She was fantastic, deserves a payrise

The internet was rather weak at times

We stayed for 9 nights at the Waterfront Hotel when visiting family in Kuching. Our room was large, quiet and bright and we enjoyed our river view. The area is very convenient and we strolled around the old town and ate out in the area. There is a shopping mall attached and the food court is very convenient. Breakfasts at the hotel were quite good. The only slightly annoying situation was the shower which leaked onto the bathroom floor. Installing a rubber strip at the bottom of the door would be a good idea. Otherwise, we would stay again on our next trip.

Reception area too small, thus makes the whole area seem totally crowded. Booked the club floor, all day dining food was left in the open, doesn't look appetizing at all. Food served during cocktail hour was mediocre, totally unexpected that alchohol was not served at all. But hotel is clean and staffs very polite.

Comfortable and beautiful view from my room

Ideal location, next to historical Carpenter St., and India St. Very accessible to local kopitiam foods.

Average

Very comfortable. Room bright and well furnished

Located in the historic heart of the city which is great (but does comes with city sounds). The view from the pool deck is perfect for iconic pictures, especially for the bonus night fountain show across the river. The pool itself is a little too cold without any sun on it. The highlight of our stay was the customer service. Frankie was like our personal concierge, he granted us a wonderful room upgrade and arranged a rental car for us in the most seamless car hire experience I’ve ever had. The attached shopping mall is great to have right there for anything you need or just a break in the A/C.

Hotel located at Waterfront with bridge to Kuching North. Close to Chinatown and easy access to lots of local food places. Nice walking along the Waterfront and the local shops, like going back in time to earlier days in Singapore. Ventilation in room not too good. Woke up each morning with smoke smell in room. Aircon can be a bit noisy when turn on high. Had problem with WIFI for the first 2 days, until the hotel provided a dedicated device for the room. Nice hotel. Clean and very convenient. Will certainly return with other family members for a holiday, and travel out a bit to the surrounding areas and explore the various cultural offerings.

After checking into our room we discovered that the air-con and TV was not fully functioning. Calls made to maintenance who responded quickly however they were unable to adjust the aircon and it was a wintery blast for the whole period we were in the hotel. We had to go down to the pool area just to get away from the wintery blast. Would not recommend this hotel.

The location,the friendly staffs

convenient location

Friendly, helpful staff, nice swimming pool, convenient location

A very nice hotel. My room was spacious and comfortable. Unfortunately, I got sick shortly after arriving (Covid) and had to leave for quarantine.

Uncontrollable water temperature for the basin and shower. Water was so freaking hot and water pressure was so small, it was a nightmare taking shower. Some furnitures were not in good condition, side table was broken, TV channel not in good reception. One of my favourite hotels before the pandemic. Hopefully the housekeeping n maintenance can do something fast. Front service was all awesome and excellent.

Good

terbaik

terbaik

Great hotel in Kuching, location wise is good, Plaza Merdeka is below it and interconnected. Located near to India Street and Waterfront.

Attached to a good mall

Staff needs to improve customer service quality....