Zona unde a fost amplasata

Apartament invechit cu pereti urat colorati , bucataria fara filtru de cafea, fara prajitor de paine , cu tacamuri vechi, la baie ardea slab doar un singur bec.

The environment is so great as well as the facility around

the way to get the keys

Good location, just few steps from main railway station. Modern style apartment.

AC is not working. When it’s hot outside it becomes terrible hot inside. Apartment is in front of railroad (just 15 m) and if you have problems with hearing, this apartment is ideal for you. For all others it will be terrible noise from the trains every 5 min from 5:00 in the morning until midnight.

Location and overall place is very good. Nice area. Even small kids playground in the area. But note it’s near the railway - so can be quite loud if windows are open and if apartment faces railway like ours.

Our apartment was a bit outdated/worn out. We didn’t manage to open balcony. Hairdryer - looked dangerous to use, more fair would be to say there is no such, than give for use one which has already burned at least one.

Clean, big room, quite. 10min walking to old town, bus station, train station ( no carry big luggage). It is very convienceblocation

Office locates in old town, and apartment locates outside old apartment. You have to go to office first to check in, then go to the apartment. The road condition is no good, and a lot of steps. If you carry heavy luggage, it is real hard to reach the apartment although it only hundreds meter.

The apartment is simply great, spacious, very comfortable beds, well equipped with everything you need, very clean, great p&j service including pickup from the field and return. A short distance from the old city and a shopping mall, perfect!

אהבנו הכל.

location, value, laundry.

no office on side, could not get out of the parking garage, the card did not open the exit gate, lack of utensils and dishes in the kitchen, we had to request the fourth towel.

Its location was perfect. Only 5 min walk to the main train and bus stations.

Everything was perfect.

We really enjoyed the location and how modern the flat was. It was lovely.

no kitchen towels or trash bags

The location was great, picked up the keys from the main reception the 2 people I dealt with were both friendly and spoke great English, the apartment was a nice size and the shower was lovely

The apartment needed a deep clean, I think it gets a quick clean after every stay, the whole place had a strange feel about it, a strange smell when entering the apartment, I felt like i was staying in a hostel rather than an apartment, I couldn’t get the tv to work and the furniture was miss matched, all the skirting boards wear coming off the wall, the curtains are too long for the windows so was a tripping hazard.

The Apartment was very safe and secure. It was in a great location within walking distance of the old town and shopping centre .

location and apartment complex very good

reception and apartment located completely different places. so once we arrive to apartment we need to go 15 minutes to reception to get key

It’s a spacious apartment with everything you need for a shorter or longer stay. In the same building complex there is a small brewery which was a nice addition. It was a nice surprise for my boyfriend who likes craft beer.

Location, parking

old furniture, other apartment than in foto

Perfect location. Perfect facilities include parking .

Perfect location very easy to reach from the train station. The appt was big and spacious. Very nice furnitures but some of them a bit used already. Nice and helpful staff.

Bathroom was not very clean. Towels were very old and falling apart. Nice that there was a dishwasher but in order to use it we had to buy our own cleaning tabs which is very inconvenient if you stay only for few nights.

Beautiful appartment. Safe and secure - less than 10 mins walk from Old Town. Spacious with all mod cons - hair dryer, iron, washing machine & dish washer Spotlessly clean Private parking (€12 extra) Extremely good value for money all round

Check in is at a different location to appartment in a pedestrianised zone which is not at all convenient. I would expect to check in at the property I booked. We arrived just after 3pm for check in to be told the appartment was not yet ready. This was despite the fact the property had sent me a message at time of reservation requesting confirmation of our arrival time. I was given the keys along with some sketchy directions which were not very useful, and told I would receive a phone call when appartment was ready. Two hours later having not got a call, I called the check in office and was told there would be a further 30/40 min wait. The agent made no apologies. Luckily we had a rented car, so our luggage was not a huge inconvenience while waiting. 45 mins later we went to the appartment to find the cleaner still inside! She said we could come in while she finished. The delay was not her fault, so we did not complain to her. It was nearly 6pm. Our friend, who lives in Poland called the property on our behalf to complain. As a gesture of compensation we were told that we could have a late check out time of 2pm instead of 11am. I can appreciate the high summer season (July/Aug) means holiday firms are extremely busy, but I would expect higher standards from a holiday rental firm that runs several properties in different locations around Kraków. I would also expect much better customer service - no apology, or even an explanation was made. If our kids were younger my dissatisfaction would be much more vehement! Some lesser relevant complaints: Appartment had air conditioning but there seemed to be no way to operate it, and no mention of it in check in docs we were given Some light bulbs were blown There were 2 fans, only one worked WiFi not working properly - my kids' iPhones were able to connect but my Samsung couldn't even find the network