Location

I couldn’t sleep because people next room were been to loud, I call front desk and security came but they would just be quite for a bit and they would be back to been loud. The AC was not working property and pool and roof top was closed due to private event, I booked two rooms one for my husband and me and one for my kids, when I arrived I was informed that my rooms were not in the same floor, so my kids had to be in a different floor. At check out I was charged for two valet parking when I only had one car, but I was charged valet parking for both rooms I reserved.

Very nice amenities had valet parking and many places to go around town

The pool was closed for a wedding

Excellent location for the Doctor Phillips Center. Valet service excellent. Omar serviced very good breakfast cheerfully.

Too much air freshener. Also, there was no option for food after the show at Dr Phillips Center. Someone mentioned a maintenance problem. Also no room service available.

Rooms were lovely. We had a very nice city view. The security of the building was much appreciated, as was the valet parking. We had a drink after the show we attended and the bar was lively and fun.

Everything was great! The only part was not being able to enjoy the wonderful piano music. By the time the show at Dr. Phillips was over and we returned to the hotel, the piano music was closed.

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We had dinner at the Boheme. The service was great, food was delicious, and the ambiance perfect after a long day of traveling.

The bell person did not take out luggage racks and put our suitcases on them.

No complaints.

Price gouging for the concert

Location

As someone who travels and stays in luxury properties around the world for 100+ nights a year, this was by far one of the worst hotels I've ever slept in. I paid for a King Suite at the rate of over $600/night. The bedroom tv did not work. The phones were not answered by front desk and concierge to address the problem. There was construction which began at 7 am and did not stop until after 5. It was so loud that it sounded like the ceiling and walls were going collapse from moving water and constant banging/drilling. (If there were an option to upload a video with sound, I would.) The noise was so overpoweringly loud that I could not conduct any of the work calls or video conference meetings that were scheduled. When I spoke to the manager on duty, he was flippant and refused to acknowledge the failure by the property to alert customers BEFORE they lost their ability to cancel their reservation that the noise was much more than just "renovations," but rather complete demolition and the type of invasive construction that would impact the electrical systems, wireless and cable connections, and the guest's ability to sleep.