clean

N/A

location

holes in the walls filled with toilet paper, broken towel holders, needs a major update and a good cleaning. loose hinges, shower had lime build up

The price was great for the night we stayed. Close to OK casinos. Breakfast and nice rooms.

They double charged me, but when I called the next day the front desk lady was very helpful and refunded me. Good thing I checked my statements.

it had funny smells on the hallways

Close to Burkburnett.

property suffers from several years of deferred maintenance by the corporation. While we were there, one of the water heaters blew up with major flooding of one floor. It is difficult for the manager to maintain consistent staff, though she is exceptional and trying to do her best in spite of lack of support from corporation

The breakfast area was nice. Most excellent to get that room because my husband is handicapped and the commode was high. Enjoyed the bed it was very firm. The room was clean and nice

facing the hotel would be the left side entrance. Was not locked when we approached. When we got to our room on the second level handicap room, we put the key in it wouldn't work then we realized later that the door was already unlocked and ajar. That seemed weird. wanted a cup of coffee and asked the lady who was repairing the vacuum cleaner in the breakfast area if there were any cups and she said no. I went to the receptionist .... an African-American woman was there and she looked up to asked me what I wanted. I said the lady over there said there aren't any cups is that right? the lady responded "no ".... I said OK so there's no cups she said what did I say and I said never ..... I left w/o coffee

location

pool was not available if we rent for 4 people shouldn’t we have 4 towels?

The riom was awesome!! Clean and the bed was very comfortable. Just a great stay overall.

The toilet would run off and on. The refrigerator needed to be defrosted so bad that the door wouldn't close and leaked water on the floor.

Nothing

The hotel was extremely dirty. Breakfast was horrible Flies everywhere

Bed was comfortable.

Was not clean. When we checked in, we received key cards for room 209. When we opened the door we found the pillows on the floor with what we thought was blood spots. The beds were unmade and there was trash throughout the room. We returned to the lobby to report the issue and the guy told us the housekeeping gave him incorrect information. We were given new key cards to room 422. The room was better but not cleaned to our expectations. We found items in the restroom trash from previous occupants and the carpet was covered with grass from outside. Floor hallways were dirty and stained. Elevators were dark and shaky. Lots of dead bugs in the ground floor hallway. West entrance was propped open. Fire doors between elevators and hallways were propped open with a wooden block.

It was quiet.

Air conditioner was leaking and the floor was wet. Blanket was dusty and had crumbs.

The mattress was very comfortable and even though you could tell the building is older, everything was clean and updated. Staff was very friendly.

Nothing on

The room was great. The bed was comfortable. I was able to move around the room with my walker quite easily.

Best Western rarely disappoints. Overall great motel.