Location was good

Ants in the kitchen area. Likely due to the rubbish bin/chute was just right outside the unit

The place is very convenient. Overall was ok.

The laundry hanger was dusty and dirty. The metal rack which was for hanging clothes were dirty and rusty too. Overall, I had to bring down my clothes for dry clean. Also, there were a few 🪳 at night in the toilet and in 1 of the bedroom. Also, the dinning chairs are so heavy. Whenever you move it, it's so noisy. Suggestions to put carpet or some rubber below the chair.

Fast and easy without hassle.

Need to make a deposit of Sgd80 via paynow.

Nothing particular

Place is bit old. No toothbrush and toothpaste No detergent for washing machine and hand wash in kitchen Washing machine was not working Need a MYR bank acc to transfer deposit

The location,the rooms and the fast and efficient replies of the agent

Water heater ABIT problem but no issue for us family

easy and clear direction

deposit money make a little bit hard to do, because must transfer from local bank

It was big.

The bed in the master room was very painful especially for my 1 year old daughter as u can actually feel the spring poking through. The fan and aircon in the master room wasn’t working properly so we had to leave the master room door open to get the aircon from the hall. The ventilator in the toilet wasn’t working. Microwave was broken inside so it cannot hold a cup. The balcony was big but dirty and they had no table n chairs.

good view

maybe the deposit could have been better arranged prior 1 day so that we need not have problem arrange for payment

clean.

this unit is lousier compared to the one i stayed before in Feb! Totally disappointed and well, you get what you pay for. Cheap stuff are lousy so dont put your expectations high. 1. no hand soap/ body soap/ shampoo provided 2. no laundry detergent 3. utensils is dirty not the first time staying at some apartment like this, other management did way better job in bringing comfort to those who stay.

Great place for big family . All in all its a recommended one . Thumbs up .

It would be great if able to accommodate to early check in if requested in advance

Nothing

1. Aircond water dripping, damaged my laptop which was on the sofa 2. 2nd room light not working 3. Bathroom clogged

Everything is perfect, its just the TV is not working and the staff is sometimes responsive.

The wifi was stable, there are YouTube and Netflix to watch on tv. The apartment was comfortable and still look new overall, although there were small defects. Bidet that was working properly. No foul smell.

Shower room doesn’t have rack for shampoo and shower gel, have to reach out to basin for my shower soaps.

room is very spacious, facilities are good.

Location—good No breadfest provided

Host should contact me earlier Customer service can not end at 10pm

The location is good, on top of R&F mall

Check in was delayed; we had to wait for an hour and chase the shop where we were supposed to pickup the key from. The staff took her own time to walk to the shop to pass the key, this happened in front of us. There was no toilet paper in the common toilet, the toilet seat was not cleaned properly and worst of all, we had no internet/Tv until the night before we checked out. This was despite many texts to inform about the problem. The cookware/cutlery were also not clean.

Conveniently located; 24 hr coffeeshop nearby; spacious; clean

Mall is quiet, most shops are closed. Note: only 2 modes of payment accepted for security deposit: bank transfer & touchngo eWallet. Furthermore, refund can only be via Malaysian bank account. Such info is only made known to us a day before checking in. It’s too late for us to cancel. Customer service experience wasn’t pleasant as there was no response from WhatsApp when we asked for direction as detailed check in info was only released a few hours before checking in.

Don't be fooled by the pictures. Looks nice in pictures but in real life super dusty and dirty. Please reply to my refund request.

Too many dislikes. It started when we were suppose to collect our keys at 3pm but we had to stand there and wait till 4pm, nobody told us there was going to be a delay. Thereafter when we checked in the room was super super dusty, the bedsheets and blanket had hair and dirt so I told them it's too dirty for me to stay, I want to stay at a hotel and get refunded. But they said they would arrange for a cleaner I told them sure I will be out from 5pm till 9pm. When I'm back at 10pm, there was nothing cleaned. So we texted the person in charge and the person did not reply until 11+pm they said the cleaner is downstairs please help to fetch the cleaner. When I went to fetch the cleaner at 11.30pm, the cleaner did not bring any supplies with her as the cleaner was told we have moved out to stay at a hotel. I am speechless at how unprofessional management can be. How can I move to stay at a hotel when management has not yet refunded me....thereafter management told me to send them pictures of the thick layer dust which i did and they MIA. Please contact me to resolve this.

We spent 6 weeks in an apartment here. We thought we researched really well, reading all the information and looking at all the photos. I knew it was going to be one of many apartments managed by the same company, but the apartment we had was not in the photos! The complex, the pools and gym level is great! We did hear a lot of traffic noise though. The apartment was good, however the bed was so hard it was like sleeping on the floor! I asked for an alternative and they provided us with a foam mattress topper but the foam was so dense it was also hard, I ended up lining up a heap of pillows under me! The kitchen is not well stocked with crockery, cutlery and utensils, no cleaning supplies & tea towel even though we are expected to do our own dishes! We had to buy a lot of things to make the space usable for the 6 weeks. There was a stove, but it wasn't connected to the gas!!! When you see it in a photo and in a kitchen, you expect it to be able to be used. No hot water connected either, we had to go to the bathroom for hot water. We were only supplied with one access card for the two of us, which made it difficult for us to access the building - we had to stay together all the time.

Location

Someone came into our unit when we were out in the day. We booked for 3 nights but we decided to checked out on the 2nd night. It's not safe that someone access into your unit without your concern.

On a high floor with decent view of the sea from all rooms. Easy excess to and from town.

Power point in a few rooms weren’t working. Toilets spray heads were missing at the WC! Sofas were visibly worn and seat sunken! No cabinets or drawers in the 2 smaller rooms

First, they don't have the counter. Instead, the R&F hotel asked you to self-checkin. They put the key at the bistro at first floor. However, the clerk of bistro always answer customers of restaurant rather than us. When we asked for check-in, alway got interrupted by customer checkout the bills. R&F is not a hotel but daily rental suite. We spent at least 30 mins to explain and got the key. Second, they forgot to give us the parking key. According to their service, they provide free parking. However, the clerk at bistro didn't give us the parking key at the first time. We failed to drive into the parking lot then came back to ask them for the key. Worse, they gave us an expired key. This takes us more than two hours. Third, they gave us the expired key to the building. When we finally park our car, we cannot get into the building because the key to the building is expired too. We called the R&F and they sent staff 20 mins later. Eventually, they changed another room for us and provided 2-hour late checkout as compensation. However, nothing can make up our bad experience of their service.

Spacious

Traffic

Near to check point, cleanliness and wifi availability.

The aircon is not cold at all. The hand held bidet sprayer is spoiled in master bedroom.