Excellent accueil et emplacement parfait pour visiter le centre d'Hanoï à pied. L'hôtel se trouve à côté de restaurants très sympa. Les chambres sont très bien et bon petit déjeuner. À recommander

Lần đầu tiên trải nghiệm ở khách sạn gđ mình cảm thấy rất hài lòng. Khách sạn sạch sẽ, tiện nghi, gần hồ hoàn kiếm, khu ăn uống xung quanh cái gì cũng có. Điều làm gđ mình hài lòng nhất là thái độ phục vụ của các anh chị nhân viên ở đây. Mọi người ai cũng vui vẻ, lịch sự, hỗ trợ giúp đỡ gđ mình nhiều. Lúc check out m còn được các chị nhân viên bế bê giúp. Thật sự cám ơn mọi người rất nhiều. Nếu dịp sau đến hà nội gđ m sẽ chọn khách sạn để lưu trú tiếp ạ.

Great position Comfortable bed and very clean room Staff super kind

The property is well located near the lake. It’s on a side street, so a bit calmer than if it were on a larger street. We had an interior room and it was so quiet! The staff was very nice and catered to our every need. The breakfast was great.

Beautiful boutique hotel in old Hanoi by the Hoan Kiem lake, spacious room with French decor, delicious fresh breakfast, nice little balcony with a view, and super kind and helpful staff. I stayed one week

Nothing, it was perfect!

A good variety for breakfast. Hotel was central to attractions. Extremely helpful staff.

La atención del personal. Especialmente Cara y Kevin. Todos muy amables y simpáticos

Localisation top // ds la vielle ville , près du lac Très bon accueil et staff sympathique Chambre confortable et spacieuse Pas de bruit / double vitrage Balcon sympa Petit déjeuner correct Bon rapport qualité prix

Peut être la déco des chambres à revoir ( un peu old style ) mais c ok !

Breakfast was great. There were choices of fruit, cereal, western items and also tasty Vietnamese food. I recommend their pho.

Our room was a little noisy on occasion but it wasn't a major problem for us.

Wonderful location close to many sites. The breakfast buffet was delicious, with many choices and pho and egg options each day. All the staff were very helpful and very pleasant.

The breakfast was on the ninth floor with a nice veranda. The elevator only goes to 7 th floor which was a small difficulty for my husband, with mobility problems.

服务生cara态度很好，人也漂亮。

没有

Very convenient location, easy for traveling

All the staff were amazing! In particular Zoe, Cara and the concierge (I forget his name!) were absolutely fantastic. Nothing was too much trouble. Zoe organised our night away on a cruise in Bai Tu Long which was incredible and much less crowded than Ha Long Bay. Great team, fantastic hotel, good food and central location. Perfect!

N/A

Clean and well positioned to access the city . Staff are very helpful and welcoming and are happy to organise anything you need

Nothing

The property is in a central location close to everything yet it is on a relatively quite street. We could not have been happier with the location of this property. The hotel is very clean and very comfortable. The people who work here are what make this property special. Thank you Tom, Dan, Levi, Zoey, Anna and “see you later alligator” Kara.

Nothing not to like. All was very nice.

it was only a stop over but enjoyed the lake / market streets whilst there.

Would've been nicer to stay somewhere a bit more in open space, it was crammed in a small street.

직원들이 매우 친절했어요. 특히 Jerry, Zoey ,Kevin, Cara 는 정말 친절했어요. 먼저 어려움을 예견하고 도와주기도 했어요. 호텔이 호안끼엠 호수 근처에 위치하고 있어서 관광지에 가기가 수월했어요.

位置极佳，对宾客服务非常到位。

隔音效果稍待改善

Fairly quiet street with some amazing trees in Hanoi's buzzing Old Quarter. We liked that we could still enjoy a good night sleep here in this very busy area. Try the best room on 8th floor with the balcony on the street side, lovely room! Also the young team is very caring. Recommended

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Super Lage, sauber, mit Balkon und sehr nette Mitarbeiter. Vorallem am wunderbaren Frühstücksbuffet wurden wir von Cara und ihrer Kollegin hervorragend betreut.

Mobiliar im Zimmer in die Jahre gekommen, Bett eher unbequem.

The staff was very nice especially Cara and Kevin, Zoey. Honestly they were the best. The location very close to the lake and the old quarter is just a few minutes walk. The room was nice and clean and ghe breakfast was also very good. Next time we will stay with them again .

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位置方便安靜，步行範圍內可抵達舊城區，員工的服務從抵達到出發，即為細心的滿足每一個細節和要求。

ks San Boutique ở vị trí khá trung tâm nên tiện cho việc di chuyển và gần với những nơi để mua sắm và ăn uống. Không gian đẹp như trên hình quảng cáo

Với chi phí 1 đêm gấp 3 lần chỗ khác với thời gian cận nhau, tôi không ưng lắm dịch vụ tại khách sạn và cả những tiện ích nơi đây. Cách đó nửa tháng tôi có dịp lưu trú tại Hà Nội nên chi phí ở thời gian này tôi tương đối hiểu dc chút ít. Đợt 2 lưu trú tôi chỉ ở 1 đêm nên nghĩ đắt 1 chút cho thoải mái vì sẽ phải di chuyển nhiều tôi mong mình có đc nơi ở ngon nghẻ hơn nên đã chọn ks San Boutique vì ở vị trí tốt hơn ks trước đó để tiện di chuyển dù chi phí gấp 3 lần chỗ cũ. Giá 1 đêm khá cao mà những thứ thiết yếu như khăn tắm thì lại là những cái khăn cũ, mỏng và đen đen kiểu cũ kỹ thế nào ấy. Vì ở 1 đêm thôi nên không có thêm comment gì ngoài tiện ích thiết yếu như vậy

The hotel is very centrally located in the Old Quarter and has a great starting point - shopping facilities, restaurants, massage salons (I recommend Suzie's Spa opposite) and sights right on the doorstep. Depending on the category booked, the rooms are pleasantly large, comfortable and clean. Good value for money. But what makes this hotel special are the staff, who are not only friendly, but simply kind-hearted and supportive. Whether at breakfast or at reception. Special thanks go to Lin, Cara and Jerry. You make the guests feel at home and that makes all the difference. I would also like to mention Zoey as a great customer manager, who not only provided us with help and advice, but also booked us bus and train tickets to Sapa, a Halong cruise and excursions to Ninh Binh - and was always there for us. That was more than just a job! Thank you very much for everything that made our trip to Vietnam so special. Even if there are perhaps better and nicer hotels in Hanoi, we would come here again next time. ===== Das Hotel liegt zentral im Old Quarter - Einkaufsmöglichkeiten, Restaurants, Massagesalongs (Ich empfehle Suzie's Spa gegenüber) und Sehenswürdigkeiten direkt vor der Tür. Die Zimmer sind je nach gebuchter Kategorie angenehm groß, komfortabel und sauber. Was dieses Hotel aber besonders macht sind die Angestellten, die nicht nur freundlich, sondern einfach herzensgut sind. Egal, ob beim Frühstück oder an der Rezeption. Besonderen Dank geht an Lin, Cara und Jerry Ihr lasst die Gäste sich zu Hause fühlen und das macht den Unterschied. Unbedingt erwähnen möchte ich Zoey als großartige Customer Managerin, die uns mit Rat und Tat zur Seite stand und uns ganz unkompliziert Bus- und Zugtickets nach Sapa, eine Halong Cruise sowie Ausflüge nach Ninh Binh buchte. Das war mehr als ein Job! Herzlichen Dank für alles, was unsere Reise nach Vietnam so besonders gemacht hat.

Unfortunately, my trip to Hanoi ended with accident and a broken ankle. But: The hotel staff took great care of me, drove me to the hospital (thanks, Jerry!!!) and also helped us with the organizational things. Even after we checked out of the hotel and in this situation, Zoey took loving care of us and accompanied us to the hospital. When vacation acquaintances become friends.... <3 ===== Meine Reise endete leider mit einem kleinen Unfall und einem gebrochenen Sprunggelenk. Aber: Das Hotelpersonal hat sich rührend um uns gekümmert, mich zum Krankenhaus gefahren (Danke, Jerry!!!) und half uns auch bei den organisatorischen Sachen. Auch nach unserem Auschecken aus dem Hotel kümmerte sich Joey liebevoll um uns und begleitete uns auch ins Krankenhaus. Wenn auch Urlaubsbekanntschaften Freunde werden.... <3

Great stay at San Boutique. Staff are amazing and make me feel at home. Shout out to Cara at breakfast and Lin Ngo.

The room size a bit small

Mình ở phòng 801, phòng rộng, sạch sẽ, có ban công. Các bạn nhân viên ở đây rất nhiệt tình, đặc biệt bạn bell boy ca tối mình k biết tên, rất cảm ơn bạn nhiệt tình giúp đỡ và hướng dẫn. Kỳ nghĩ của mình và cô tại đây rất vui vẻ thoải mái.

Bei unserem zweiten Aufenthalt hatten wir ein Zimmer-upgrade. Das Personal ist sehr freundlich und kundenorientiert. Die Lage in der Altstadt ist perfekt.

Das Hotel ist seit der Pandemie erst sechs Monate in Betrieb. Man merkt natürlich, dass es noch weitere Anstrengungen im Unterhalt der Zimmer braucht. Aber die Mitarbeiter tun ihr Möglichstes.

Good location. Friendly staff Care at breakfast is excellent

The hotel is on the pedestrian street on the weekends. Sometimes cars can not drop you off at hotel.

Great customer service. They asked if I needed anything or how I was everyday that made me feel cared. Thanks to Zoey, Lin, Jerry, Levi, Long, Kevin and Cara at breakfast.

The room has window but that looks out into stairwells but that’s fine for us. We selected it and very enjoyed our stay.

Tolle Lage und sehr freundliches Personal.

Die Sauberkeit in unserem ersten Badezimmer. Wir konnten allerdings in der zweiten Nacht ein anderes Zimmer haben.