Stunning hotel, stylish and comfortable and wonderful staff.

The luxurious modern twist to the stunning architecture and history of the building. Staff went above and beyond.

Very central. Clean, historic. Terrific staff .

Location was good and the concierge was great the front of the house. the hotel is also very clean and well presented.

The hotel has limited amenities, no gym, spa or pool, they charged a £40 parking charge without disclosing this to me, very bad form! For the money you pay for this hotel I'd expect more, there are better hotels for less or the same money in Mancheter. There is also an £8 charge for room service which is utterly unacceptable.

The style & decoration, beautiful smell as soon as the door opened, greeted by Paul, very professional and enthusiastic the champagne was a delightful touch.

N/a

Perfect location Stunning architecture

First floor was a bit noisy, with Bin lorry, or something reversing outside at 7am on Sunday..

Superbly finished hotel, everything is 5 star.

Nothing

The style of this hotel is stunning. The original details throughout with 30’s styling make for a real in of a kind feel. The location is perfect for exploring the city. The staff are all outstanding and cannot do enough to help. We stayed in a standard room but it was still quirky and interesting and more than ample space for a short stay. Spotless throughout. Will be back without hesitation.

Only that we hadn’t stayed longer.

Everything lovely warm welcome lovely helpful staff nice room great breakfast would definately recommend

Lovely little city centre hotel where the friendly staff go above and beyond Tucked away from the hustle and bustle of the city centre but only a 5min walk to the arndale centre Lovely touch with a welcoming complimentary glass of champagne Staff are welcoming and helpful and a credit to the hotel

Only staying 1 night. Wish it could have been longer

Beautiful building. Warm welcome. Staff were friendly & attentive. The room was lovely, but given the price tag, it doesn't stand up as well as some of the other high-end hotels in Manchester (Great John St, Gotham, The Kimpton etc)

We stayed in a 3rd floor room, in the original part of the building, which presumably isn't as well insulated as the newer build parts, as the noise volume from the street outside was awful. We were woken several times overnight by drunk people shouting & singing outside, and then at 7am by the bins being emptied on the street below our room. No restaurant on site is disappointing.

Very friendly helpful staff. Excellent location in the heart of the City. Comfortable contemporary accommodation in a wonderful historic building.

The hotel was very clean, the staff seemed welcoming on arrival.

The pillows and bed were very uncomfortable, even asked for softer pillows and not much better Our room was very noisy, internal and external, the air con was very loud almost like a tap running We were asked if we wanted turn down service, which we said yes and it was never done so had to go and request it again at reception. The temperature on the heating seemed to go up by itself . We set it at 19.5 and woke up with it on 28 degrees in the middle of the night. Every time we made a request on the telephone, they seemed to understand but then kept bringing the wrong things. We asked for empty teapot and then was nearly charged for a pot of tea and milk because that’s what they brought…

Very well appointed top end hotel, luxury furnishings and comfortable bed. Very well located.

No parking. But managed to get in The Arndale Center car park.

The original room was so unpleasant to smell, horrendous damp, like it hadn't been aired and requested a change which was better but an additional charge. By no stretch of the imagination was this hotel as listed 5 star ! barely a 3

fresh room

Brilliant staff - special thanks to Paul and girls from reception! Lovely touches that make you feel very special. Beautiful historical building and decoration. Would definitely go back.

Nothing

Good Ovation, close to most things

The property is absolutely stunning. In a central location but very quiet. Staff were fabulous and we loved the personalised check in and glass of champagne on arrival. Breakfast was lovely and restaurant staff really lovely too. A big thank you to concierge Deepak for his help booking things for us. Goes without saying the room/ bathroom were beautiful

It was perfect

Comfortable big bed, great shower and shower products,appreciated the inroom nespresso machine. Love hardwood floors. Building is majestic.

Beautiful building, decor was lovely

Didn’t have breakfast

Shower leaked all over bathroom

Staff, location, rooms, sent, atmosphere, welcome drink

Perhaps I would have loved to have a bigger choice in terms of tv channels … (international chains e.g.)

The location was great, right in the middle of the city. The staff were so welcoming and gave us a glass of champagne on arrival. The room was immaculately clean and beautifully decorated.

Would have been lovely if the items in the mini bar were complimentary also.

Location, decor/styling

Very loud music until 10pm, wasn’t pre warned. Pillows were lumpy. Air con was noisy

Fantastic central location, beautiful interior and rooms. Fantastic bathrooms. Great bar. Super friendly staff.

WiFi was awful and our room was quite noisy from the street noise and the room above us.

Everything was amazing! Check was the best I’ve had. Champagne arrival was much needed Thankyou!

Nothing to dislike

Location was really convenient for the AO Arena and an easy walk from Piccadilly Station. Bar was excellent and we were really well looked after by Reuben, who was knowledgeable with his cocktails and friendly in conversation.

There were a 3 or 4 senior employees who took video calls/meetings in the restaurant without headphones, which was a little distracting in a quiet restaurant where the sound really reverberates.

Nothing

Location parking restaurant

The hotel is situated in a perfect location to explore the city and its many attractions, especially shopping! The Hotel itself is beautifully finished with a great deal of attention to taken in the detail of converting an historic building. The breakfast/dining room is a great place to eat with its tall ceiling and original features, the quality of the bespoke furniture is very impressive. The choice of breakfast was varied and the quality was excellent and plentiful. The staff are amazing, friendly and helpful.

There was not one thing I could possibly find.

Unexpected £300+ deposit charge when entering hotel. And long wait after check out to get that back.

Fantastic location, friendly professional staff, beautiful decor and cosy spacious rooms. Wenwould definitely stay at this hotel again!

What a superb experience. One of the most welcoming, friendly arrivals we've ever had. I will recommend this hotel to all my friends and family.