Price ,location and room quality mainly, but it was all good

The stairs up to reception

Great location - walking distance to City Centre, coffee shops, pubs, etc. Had the suite and it was very spacious. Bathrooms were big and clean. Lot of natural light (when it didn't rain :D).

Bed / mattress was absolute terrible - bad backache - had 2 small beds put together but there was a big dent in between - so plugs were not UK spec and the hotel didn't have any adapters for it. Standard universal travel adapters won't fit in. Breakfast is not value for money.

Location

Arrived at the hotel around 18:30, checked in and then went downtown. Came back to the hotel around 21:30 and went up to the room. Had to pee and when I flushed down, the toilet didn't work. Went down to reception and complained but was told that no staff member was on duty to fix the toilet and that there was no other room available, I would just have to accept this and use the toilet that was located near reception and that the toilet would be fixed that day after. The next morning I went to breakfast which was nothing special, an employee asked if I wanted coffee or tea and I asked for coffee which the employee then forgot to bring. After breakfast around 09:30 still nothing was done about the toilet and I complained about it again and then an employee was finally sent to fix it. When I checked out I was promised that I would get half of what I paid for the room refunded and it would take 3-4 business days to appear on the credit card. On December 8th, I had not been reimbursed, so I sent an email but it has not been answered. The room was cold, poorly cleaned, the curtains had stains everywhere

Excellent stay

Nothing

Dated rooms need revamp ,poor staff ,breakfast warm not hot coffee from a flask and only warm even when fresh from kitchen

Did not stay left the same day due to rowdy and inconsiderate guests. Made complaints to reception staff who were not interested in our complaints. Found one person in particular on reception very uninterested and rude.

Better staff to deal with situations and complaints

Modern clean

No shower gel

The whole experience was excellent and the staff were really helpful and polite at all times. We will be definitely using the hotel again

Nothing

Did not have enough time to fully utilise but I was pleasantly surprised by the whole experience. Delightfully comfy beds and top notch bathroom. Helpful late night receptionist. Brilliantly located.

All good.

Staff very pleasant and friendly. Hotel was central for what we wanted. Good location. Breakfast was okay except table was cleared before we had finished.

Room was painted in dark teal green including walls, doors and skirting boards. Window was too high up so I couldn't see out of it. Lighting was poor. Very depressing room. Bathroom was okay though.

Nice and warm.

Nice hotel, staff friendly and professional. Room was good size Breakfast was good value and had good choices of continental and cooked breakfast.

Bar to be opened in the evenings

Room was clean and comfortable and the bathroom was modern with a good shower.

Nothing - it met my expectations.

good location. clean rooms with a good bed.

road noise from Main Street outside was quite bad. rooms are a little dated and no bottled water in room.

Great inside, clean and lush

Nothing

Location was convenient, and the room was adequate for a two night stay

The room tea/coffee/toiletries weren't refreshed on the second day of stay; the restaurant was closed in the evenings; despite asking four times the missing iron wasn't brought up to the room.

Perfect location ,very clean and comfortable and friendly staff

Nothing

The bed was comfy and the breakfast was really good. The customer service I received from one of the team members at breakfast was good. It was close to the bus stop I needed to get home. Had a TV, kettle etc in the room.

The price was too expensive, the room needed a little TLC where the decor is concerned.. some patchy work on the walls and skirting boards where paint has chipped away. The customer service at reception needs improvement, staff sat down (not on a chair) behind reception looked unprofessional, there wasn't many smiley staff greeting you to improve the service of the hotel. Lastly , I was put in a room directly across from the main road where all the pubs are on the main road, so even though the bed was comfortable the noise negatively impacted my sleep.

Location is great staff were very helpful

Suit was looking abit tired now have stayed previously it was perfect Sofa had marks on,dents in the wall the bedroom door was hanging off

Great position, very spacious room, good breakfast

None

The staff were so pleasant

Location, cleanliness. Great welcome and easy check in and out!

Bed and pillows comfy

Un hoovered room no dressing table area with decent lighting to do your makeup in room next to lifts and very small

Friendly staff

Very luxurious feel, courteous staff, room was clean to a high standard

The hotel was centrally located right next to Manchester’s Canal Street and the heart of the city! The hotel was very well presented with very polite staff. The room was an executive king size with an immaculate and large bathroom, complete with separate shower, bath, dispensable body and hand gels. Two bathrobes and an iron and ironing board were also available in the room along with hangars in a storage closet. The room size was very large for a city centre room, with a decent compliment of tea, coffee and two mini biscuits. The bed was very large, definitely larger than a normal king and was exceptionally comfortable.

Improvements to the hotel would include ensuring that power sockets were located next to the bed, rather than on the tv side of the room. One aspect which I would change would be the door policy during the evening. The main doors were locked after 00:00 and if you arrived back during the evening were required to push a bell for attention. This is a little annoying and could certainly be improved by having electronic key card access.

Location

Nothing

location style

feather pillows

Nice bathroom

Bed was crap. Duvet was lumpy and not big enough for the bed

The staff are so welcoming at reception (Philip), and I didn't get the girls name. We paid extra for early check-in, which was great as we had early flight that morning. Reason for our stay: My daughters going to see Coldplay in concert, I wasn't attending. I felt so comfortable at the hotel on my own, and Philip couldn't do enough giving us information on what we asked. The beds are so comfortable and pillows as well. The hotel is so central walking distance to everything, I would definitely recommend it 👌

Can't say everything was great.