Jesmond Dene House

It was a beautiful place and the staff were great. Excellent food and facilities. The bath in our room was to die for! Really relaxing stay. Staff also made the effort with freebies for my husband's birthday.

I wish we could have seen more of the grounds and had breakfast in a different dining room than we had our dinner the night before. TV didn't work, but that's okay.

Divine location, beautiful gardens, charming staff. It evoked the grandeur of yesteryear while offering all modern conveniences, like staying in a stately home. Staff were very friendly and helpful and breakfast was delicious!

Nothing

We had a suite in the new building which was excellent, lovely toiletries, coffee machine, robes etc. fabulous bed / linens. We had a brilliant nights sleep. Staff very helpful. Breakfast good quality and wide selection. The only negative is that the bar is a little dark. Would stay again

Bar a little dark

We enjoyed our stay at Jesmond Dene House, which has lovely rooms, comfortable beds and we enjoyed an excellent breakfast served by friendly staff. However, several small details fell short of what we would expect from a 4-star hotel. We booked 2 rooms. The first room (35) smelled strongly of stale cigarette smoke, although reception moved us promptly (to 36). The doors did not double-lock from the inside, which did not feel particularly secure. In the 2nd room (42) there were no USB charging ports, and the bathroom bin had not been emptied on arrival. Other minor issues in room 36 included a very low shower, frayed towels and supplies that needed replenishing (tissues & loo roll). The breakfast charge could also have been explained more clearly as we were surprised that the £46.20 breakfast charge on check-out included service, when breakfast was advertised as £21. Despite these shortcomings, we enjoyed our stay and would return for the location and easy parking.

As above ^