Spa location and quiet room

Tv didn’t work cold water

Amazing room! Bar staff member working Wed night went above and beyond!! didn’t catch a name but praise to him!

Asked for Soda water from bar , 10am Wed morning , was given lemonade instead. When bringing to the attention of bar member , was told they ran out of soda water? As i work in a bar myself i know that you can’t have the draught lemonade without the soda water i was amazed by this response , and he didn’t try correct his mistake he just proceeded to say he’s turning the lights off now.

Really comfortable bed and plenty of space for our family of 4. Breakfast was great.

The weather!

Size of the room and cleanliness

Room and spa facilities dated, rooms not sound proof, you can hear your neighbours, lukewarm water

The breakfast was good and the room was clean and comfortable. I like to stay here with my children as there is lots to entertain them, from the swimming pool and the games room to the large grounds this hotel sits on.

One of the reasons I book this hotel is because I enjoy the steamroom and sauna, but the last couple of times the steamroom has been out of order and the changing rooms very unclean. At first I was understanding as we arrived for a late swim and I thought perhaps the last guests just left a mess. But the next morning both the mess and the dirt was still present. I found this to be upsetting and clearly shows a lack of care from the staff, who were present and happily chatting away sat at the spa reception. Maybe they weren't hired to clean, but someone should be!

The staff were very friendly especially the bar staff. There was one barman in particular, he was excellent and left us fill up our water bottle to bring up to our room. As a wedding venue it was excellent. Food was superb.

We stayed in your hotel for a wedding on from Friday Feb 2nd to Feb 4th. It was an excellent venue for the wedding and that was the highlight for our stay as well as the staff, bar and food. We are however dissatisfied with the quality of the room and the customer service. First of all when I paid for our room I paid £178 which was converted to €209 and I have proof of that booking from Booking.com. This was fine but the I then noticed a second charge on in my account for €265. £178 does not equal €265. We did not have breakfast either morning and did not opt for breakfast. We did get a free upgrade to our room but this was because we were there for the wedding as advised by your receptionist. We also did the fast check out and were gone by 12pm. The €209 eventually disappeared from my account but this left the incorrect amount of €265. It was fortunate I had the funds for the 2 charges but I do not know where this extra €56 came from but I would like a refund organised ASAP. Furthermore, we had several issues with our room which we did let you know about but nothing was done for it. We had no hot water in our shower on Friday evening, Sat or Sunday. It was just cold. We did report it this and were told someone would check our room in 309 but no one did. We could not open our balcony door or window in the room. We reported this to the cleaner who said she would report it but again nothing was done. The extractor fan also did not work in the bathroom. The shower was the biggest issue and for that amount of money we should have hot water. I will just say as a wedding venue the hotel and staff were fantastic so there are no complaints there. But between the issues with the room and the extra €56, as well as having two separate charges on my account for a time is extremely disappointing and unacceptable. I have emailed you several times this week regarding my complaint with no acknowledgement or response.

The spa facilities were lovely and not overcrowded. The restaurant did lovely food too

Unfortunately our room and bathroom was very dirty. Smelt like damp and mould immediately when walking in. There was mould on the roof, shower was rusty, bathroom door didn’t close. Was in desperate need of attention. Roof tiles broken, lights cracked, and bath resin also coming off in multiple places.

Space and super comfortable bed and bedding

Didn't choose to have breakfast