Location

Staff on front desk was good. Excellent customer service actually went above and beyond. Good steam room

Changing room floor was not clean. Rooms were abit dated.

The hotel inside was nice, had a gym and a swimming pool. Pool was small but myself and i had it to ourselves for over an hour which was nice. Excellent location and had parking which was chargeable.

The rooms are dated and could do with a makeover.

The location was good.

There was nothing exceptional about this hotel, the rooms were standard and the breakfast average so I do not understand why they charge so much, especially as the breakfast was extra.

Location

Room dirty, bar shut, couldn't get a drink at 10:15am on Saturday night. breakfast buffet very sparse for a 4 star hotel.

The staff members are the real gem of the hotel! They are all extremely kind and accommodating. They made our baby girl feel extra special. The pool and kids play room is the best thing ever especially for families like us with young babies. The bar/restaurant staff are very attentive to detail. I can’t praise the staff enough.

The food could be better. The parking fee I think is not reasonable especially for inhouse guest. We stayed 4 nights as we added 1 more night, and had to pay £15 per night.

The pool was lovely and easy to book and use. The room had a nice view of the city and Winter Gardens, and the bed was comfy. Location was superb!

The room was quite dated, with a separate toilet and woodchip on the walls. I was quite shocked at how dated it was for the price!

The restaurant and location of the hotel

No heating, I was given a mini portable heater, The toilet didn't flush in the standard room, someone tried to fix it, I was told I would be moved the next morning, I didnt get moved until midnight the following day. The ordering system doesn't work, Room service took 1h30 mins to deliver the order I placed. Breakfast was very basic, most of the pastries were gone. If you do opt for this hotel, don't book the standard rooms. Very expensive £196/ night for a standard room, no value for money. I personally wouldn't recommend the hotel.