Loved the buffet breakfast

Location and view

Better coffee shop, spa facilities not available

The floor is full of rubbish and dirt all the way through the room.

Everything is perfect for a weekend gateaway.

Nothing at all.

Breakfast brilliant and such a wide range of choices. Staff excellent as was the food.

I am being petty but the lift from the outside entrance was not working the last three day’s we were there. No slippers I was surprised there was no bar fridge (with drinks)

Awesome bed, great Pillows, staff were fantastic and we appreciated the upgrade and the suprise for our anniversary..

Nothing to not like! Will be back soon!

Did not have breakfast Very lovely helpful staff

You cannot improve on perfection

Location

We booked a standard room - 2 double beds. When we arrived we were told that we got an upgrade to a king size bed. We asked to keep the standard room (2 brothers forced to share one bed was not what we booked), but couldn’t be accommodated.

Everything

Drinking water in the room

Everything

Zero

The location was great

The price gouging for the room given there was a major event in Melbourne was expected, however room that standardly sells for around $250 per night we were charged over $800 a night plus $140 for valet parking (we didn’t use the car at all while there). I guess they can do this when the demand is there but I think it’s a bit over the top. For the price we got a small twin room with stains all over the carpet. They called this an upgrade as I booked on booking.com for a twin room and was then advised they can not garuntee twin beds and I would need to spend an extra $200 to ensure we have two beds. I traveled with my elderly mother and my teenager, I thought this whole process was poor. The cafe in the hotel was also not great service, they need to do a bit better knowing the hotel is at capacity. We had food missing and had to send food back ie: avocado toast with no avocado. This was the same for many people there.

Room was clean. A little dusty on the shelf’s above the fridge but nothing major. The bed was super comfy and the location was perfect for what we needed

I didn’t like the fact when I booked it was for a high floor yet we were only on level 1. I was disappointed in this as we were having a mother daughter get away and it would have been nice as this is what I was expecting

Room was exceptional, very clean and serviced when you requested. Bed was very comfy and location was excellent.

It was tricky finding the access of the property by car.

Central location. Easily accessible. Beautiful rooms and great facilities. Wonderful buffet breakfast. Staff very accomodating.

We loved everything!

the location was great. the room was lovely and clean. the staff was friendly and helpful .

the pillow were terrible. no shape to them at all. the breakfast was horrible, especially when you charge $44 for an adult.

Great location, great facilities

The pillows were terrible

The over all friendliness of the staff and how helpful they were

Nothing

Cleanliness and the view. The staff were extremely helpful

Location

Small issue I had was the small room. We stay here often & felt like he you go it’s the last room. The lady on the front counter was very nice & before we even seen the room gave us 2 drink cards for the small room.

Local and friendly staff

Room surface near the bar/tea&coffee facility not very clean

I couldn’t fault anything about the property.

Nothing.

Found staff friendly and helpfull

Easy access. That suited us for our weekend stay

proximity to the city

N/A

Great location for my needs

Building works meant finding it was a bit hard, and parking bays quite small for large car

Location

Not very well kept. Housekeeping can be better.

We were upgraded to a City/Crown view which was fantastic, wish we were here longer than one night to enjoy it. The staff were so friendly at checkin and checkout, the concierge was great. Breakfast was AWESOME!

The Dive Bar staff could have been a bit more attentive and happier to be there (2 ladies).

Access to everything was easy

Nothing

This was a fantastic stay for us the food was great the people were amazing it was our 30th wedding anniversary and they treated us like royalty

Was close to venue for work. Walking to MECC. Staff friendly and helpful. Breakfast included and staff there lovely.

Didn’t use restaurant after work, not really the dinner I felt like.

The stay was for our daughter who turned 18th who went with a friend for the weekend. The hotel confirmed that they will present her with a cake and other stuff when she arrived however the Crown never provided anything for my daughter and she was very disappointed. We received emails even confirming the extra bonus for my daughters 18th birthday, we have stayed at many other 5 star places and have been provided cakes etc for any birthday celebrations we have booked and stayed with. Pretty disappointed with Crown

The stay was for our daughter who turned 18th who went with a friend for the weekend. The hotel confirmed that they will present her with a cake and other stuff when she arrived however the Crown never provided anything for my daughter and she was very disappointed. We received emails even confirming the extra bonus for my daughters 18th birthday, we have stayed at many other 5 star places and have been provided cakes etc for any birthday celebrations we have booked and stayed with. Pretty disappointed with Crown