InterContinental Bali Sanur Resort by IHG

Free spa & the size of the rooms

The only reason why it was not a 10/10 was that the garden could've been a bit more lush to make it prettier. We had garden view rooms, but the garden looked meh

The staff were so attentive and friendly and the pool area was lovely

Great property, very luxurious and the staff couldn’t do enough for you. Would definitely recommend.

The lobby area was stunning. The rooms - twin share ocean view had a magnificent terrace that was very comfortable and large. The location was good

The rooms were on first glance stunning but on closer inspection were shabby and not very clean. The shower was mouldy. The basin was not cleaned during our stay. The toiletries were of poor quality and limited. The blind was broken - they came and fixed it but it then had to stay up. The shutters were also in dire need of maintenance one side couldn’t be opened. There is no coffee machine. There was a bodum style coffee maker but only Nescafé instant sachet coffee. Cheap tea. I expected better from a 5 star resort. The pool was stunning keeping with the minimalist vibe. Not many sunbeds. Very limited poolside service - only 4 cocktails on offer. Menu ok. The private beach lounges had no shade, no umbrellas, were very old and shabby. There was no service down there. The gardens were minimalist. Had buffet breakfast only once. My daughter is coeliac and even though advised in advance and at the time they did not advise what was available and there was nothing marked as gluten free. The staff were polite but nut friendly. There was none of the Balinese famous hospitality. It was my birthday whilst I was there - they did do a lively message on the bed and put a small cake in the fridge - on check in day and in the day. That was lovely however but a single staff member says happy birthday. I wasn’t expecting it however at other resorts, especially 5 star ones, every staff member would say something It was an elegant resort but in sure need of some decent housekeeping and some staff training. Would I stay again? No. There are much better choices in Bali and Sanur in the same price bracket