Holiday Inn Newcastle Gosforth Park by IHG

Comfy mattress and pillow= quiet= good nights sleep. Bathroom had a bath- nice to have a soak Spacious bedroom Great bacon butty and cuppa for £7 rather than £19 for breakfast

Bathroom was very small/cosy. Veneer on the bathroom door peeling off. Ground floor room looking out onto a carpark- didnt feel private- asked to change and told all rooms were similar, looking out onto the carpark. Towel rail didnt initially work- needed support from reception to work it out

Hotel is in a very beautiful and peaceful location.

Staff were excellent, room was very clean, small cafe in reception area really good, location brilliant for Great North Run and the hotel arranged minibuses to get us to the start line.

The bed was extremely soft and squeaky. New mattress needed.

Good swimming pool; very friendly and kind front desk staff and bar staff; good rooms

The restaurant staff are in need of extra training. A delivery waitress plonking meals down without asking if condiments etc are needed is not ideal; then when we asked our main waitress for the condiments we got a cheery acknowledgment before they move straight on to take orders for *two* tables! That is just not good enough. I spoke firmly but kindly to the staff member who seemed not to understand it was unacceptable to keep a table waiting ten minutes - as food got cold - before checking back in and still not getting the requested condiments. I then spoke to the restaurant manager who appreciated the problem. But at breakfast next morning a staff member did not appreciate that small cereal bowls are not suitable for toast, rolls etc when we asked for more side plates to be brought out - she asked us to use bowls! It’s clear staff who are ignorant of basic restaurant good practice are being hired and not properly briefed on customer care and expectations.