The Ritz-Carlton Bali

The staff

Nothing

Having room with pool access is the way to go for quick relived from the hot weather. Breakfast was excellent food was always changing everyday and staffs was very polite and kind. The room was nice, spaces and clean.

Nothing. Everything was great. The staffing was kind everywhere we went, from relaxing at the spa with my family to eating out at every restaurant on the property. On the last day the staff at Beach Grill surprised us with birthday song for my daughter and even moved us to a table with better view.

This hotel absolutely impressed me and went beyond my expectations. In each venue, the teams were making you feel comfortable and were extremely attentive, smiling and very dedicated to their tasks. The rooms were very spacious and beautifully maintained (somewhat hard with the high level of humidity). The Foods in all of the restaurants was just fabulous. I had a Suite then a smaller room as I needed too extend my stay for a few more hours. The Breakfast was very generous and displayed a large selection of different items (maybe the Juices station could be improved with Freshly pressed juices instead of boxed ones), but the highlight of my stay was definitely my belated birthday celebration - the reason of my visit to this hotel. The team went above and beyond the entire evening and the foods was nothing shorter than excellent. I would like to give a very special thank you to VELIA who was absolutely fabulous, went above and beyond for any of my concerns and most importantly surprised me with a beautiful Bouquet of Flowers for my birthday and made sure my evening would be unforgettable. Mission accomplished. I'm already planning my next visit to your premises (I come to Bali every year but normally stay in Ubud) - but from now on, I'm convinced that a detour by The Ritz Carlton before to return home is mandatory. Kuddos to your exceptional teams in all the departments but especially for all of your Chefs because the foods in all the venues is absolutely DIVINE! Thank you very much again for my wonderful stay in your premises and see you very soon.

That I had to leave! :(

The resort is very nice and well maintained. The rooms are spacious.

Breakfast felt extremely hectic and overcrowded, with long queues and very little sense of order. The hotel is very large and frequently accommodates big (Chinese) tour groups, which made the breakfast experience particularly chaotic. The lobby is also quite a distance from some of the rooms, making it inconvenient to move around the property. On a positive note, the kids’ club was nice and was one of the better aspects of the hotel.